Zaid Choudhury
Milton,Canada
Summary
I'm a hands-on leader who thrives in fast-paced environments—whether it's serving customers, managing a team, or finding smart solutions under pressure. With experience in customer service, sales, and operations, I bring a mix of hustle, teamwork, and attention to detail to every role. I love making things run smoothly and connecting with people, whether it's behind a concessions stand or on a job site.
Overview
4
4
years of professional experience
Work History
Shift Leader
Town of Milton - Concessions Stand
09.2023 - Current
- Deliver high-quality customer service in a fast-paced environment.
- Prepare and serve food and beverages according to safety and quality standards.
- Maintain cleanliness and organization of prep areas, service counters, and dining sections.
- Accurately manage point-of-sale transactions, including processing payments and issuing change.
- Supervise team members to ensure adherence to health, safety, and food handling regulations.
- Support inventory control by receiving stock, managing supplies, and rotating inventory.
- Foster team collaboration to ensure smooth and efficient concession operations.
- Provide leadership by resolving issues, maintaining morale, and ensuring operational excellence.
- Handled over 100 customer transactions per shift and managed daily cash flow exceeding $1,000, including accurate end-of-day accounting and deposits.
Customer Service
Houscape Inc (Home Renovation)
06.2021 - Current
- Delivered on-site customer service, handled client communications, and prepared detailed service quotes.
- Coordinated with labor crews and scheduled daily work assignments.
- Supported logistical operations, including transporting heavy materials safely and efficiently.
- Participated in home demolitions and renovations, contributing to successful project completions.
Sales Associate
Business Financial Network
01.2022 - 04.2023
- Conducted outbound cold calls to prospective clients, presenting and selling financial membership plans.
- Delivered personalized customer service and addressed client inquiries.
- Created and scheduled social media content, including TikToks and Instagram Reels, to support digital marketing efforts.
- Executed monthly content strategies to boost online engagement and company visibility.
- Assisted in maintaining a consistent brand image across digital platforms.
Education
High School -
Milton District High School
05.2025
Skills
- Leadership and Team Coordination
- Staff supervision
- Communication Skills
- Customer Service Excellence
- Cash handling
- Problem-solving
- Creative problem solving
- Customer service management
Timeline
Shift Leader
Town of Milton - Concessions Stand
09.2023 - Current
Sales Associate
Business Financial Network
01.2022 - 04.2023
Customer Service
Houscape Inc (Home Renovation)
06.2021 - Current
High School -
Milton District High School
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