Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zaid Almashni

Barrie,ON

Summary

Motivated and experienced customer service provider with a strong passion for marketing and communications. Seeking a challenging co-op opportunity to further develop skills in tourism, marketing, hospitality, and public relations. Eager to apply knowledge and expertise in a dynamic work environment that fosters growth and creativity. Excited to contribute to a team that values innovation and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Desk/Night Auditor

Four Points By Sharaton
07.2020 - Current
  • Responsible for greeting guests and checking them in thoroughly and answering any questions.
  • Responsible for closing out the financial books of the hotel at the end of each business day.
  • Assisted in organizing facilities services to take care of customer issues as quickly as possible.
  • Responsible for checking in all guests that checked in after standard business hours and answering any questions.
  • Responsible for auditing all guest information from the day and creating a completed report for management by the next morning.
  • Assisted in making sure that nothing interfered with the comfort of the guests.
  • Dedicated to providing only the very best customer service
  • Exceptional organizational skills
  • Strong computer skills
  • Able to interpret and follow complex instructions
  • Proactive employee who solves problems with correct solutions
  • Able to generate audit reports on guest activity accurately and efficiently
  • Balanced daily credit card transactions, transmitted deposit to bank via modem.
  • Computerized all aspects of night audit procedures, increasing efficiency and accuracy of the audit department's output.
  • Managed nightly hotel operations

House Person

Deerhurst Resort
05.2019 - 08.2019
  • Ensuring rooms cleaned, stocking closet, ensuring all items in correct location, and served customers quickly and efficiently
  • Dealt with challenging customers tactfully and processed cash transactions
  • Ensuring all staff comply with cleaning policy

CSR

Kognitive Marketing
02.2018 - 05.2018
  • Assisted customers about credit card program
  • Helped customers how to use it and benefits
  • Helped other staff while no customers available

Sales and Promotion

Stelo Marketing
11.2017 - 02.2018
  • Assessed quality of products as part of a team of three
  • Managed multiple tasks while meeting daily targets for production
  • Communicated effectively with co-workers and supervisors from a variety of diverse backgrounds
  • Met daily goals for sales

housekeeping and front desk during peak season

Movenpick Resort and Spa
12.2016 - 05.2017
  • Helped customers with spa reservations
  • Helped customers for package details that suits them
  • Worked in housekeeping and front desk during peak season
  • Helped customers how to go rooms with shuttle

Customer Service

Cozmo Grocery Store
05.2015 - 11.2016
  • Managed challenging customer interactions while ensuring accurate cash transaction processing.
  • Provided support by helping customers transport groceries to their cars.
  • Supported sales team in handling returns.
  • Helped in shipping and receiving

Education

Diploma - Tourism, Accounting, Marketing

Georgian College
Barrie, ON
01.2020

Secondary School Certificate - undefined

Girne American Secondary School
03.2015

Secondary School - undefined

Amman National School
Amman
06.2011

Skills

  • Strong interpersonal skills and effective in team environments
  • Organized and reliable worker, calm in pressured situations with tight timeframes
  • Excellent time management and problem-solving skills
  • Proficient and accurate using Microsoft Office (Word, Excel, PowerPoint)
  • Ability to handle customer service
  • Hospitality and tourism background
  • Experienced in hotels and resorts
  • Physically able and strong
  • Night Audit
  • POS
  • Financial Report Writing

Certification

  • Smart Serve
  • April 2020 to Present
  • Smart serve certified
  • WHMIS
  • Present

Languages

Arabic - Advanced
English - Fluent

Timeline

Front Desk/Night Auditor

Four Points By Sharaton
07.2020 - Current

House Person

Deerhurst Resort
05.2019 - 08.2019

CSR

Kognitive Marketing
02.2018 - 05.2018

Sales and Promotion

Stelo Marketing
11.2017 - 02.2018

housekeeping and front desk during peak season

Movenpick Resort and Spa
12.2016 - 05.2017

Customer Service

Cozmo Grocery Store
05.2015 - 11.2016

Secondary School Certificate - undefined

Girne American Secondary School

Secondary School - undefined

Amman National School

Diploma - Tourism, Accounting, Marketing

Georgian College

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Zaid Almashni