Summary
Overview
Work History
Education
Skills
Current Address
Phone Number Home
Personal Information
Affiliations
Certification
Languages
References
Timeline
Generic
ZAID AL MAHAMMED

ZAID AL MAHAMMED

OSHAWA,ON

Summary

Specialize in providing top-notch customer service within the airline industry. Background includes handling ticketing, baggage claims, and boarding processes. Strengths lie in problem-solving skills, effective communication abilities, and strong knowledge of airline procedures and policies. Have consistently enhanced passenger satisfaction levels and improved operational efficiency in previous roles.

Overview

15
15
years of professional experience
1
1
Certification

Work History

EXECTIUVE MANAGER

blanca22
Oshawa, Ontario
01.2019 - Current
  • Developed and implemented strategic plans to ensure organizational growth and development.
  • Established strategic direction and goals to accomplish objectives.
  • Developed long-range plans for business growth, resulting in increase in annual sales.

Sport Sales Rep

sports centre
Oshawa, Ontario
11.2022 - 10.2024
  • Managed inventory levels by ordering sufficient stock for each account.
  • Coordinated with other departments to ensure timely delivery of orders.
  • Identified customer needs by asking questions and advising on best solutions.

Office Manager

Mercedes benz dealer
Ajax, Ontario
01.2018 - 07.2018
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Scheduled automotive deliveries with vendors and customers.
  • Organized test drives for customers to help them decide on a car model.

Airport Customer Service Agent

royal Jordanian
Amman, Jordan
01.2010 - 01.2018

,Provided exceptional customer support throughout the check-in process, including visa and passport verification, reservation status inquiries, and assistance for passengers facing challenges during check-in.

  • Collaborated effectively with colleagues to ensure a smooth check-in experience, offering relevant information and support as needed, while supervising overall check-in operations.
  • Managed check-ins for various airlines operating at the airport utilizing diverse systems such as Liaison (Royal Jordanian), Amadeus (Qatar Airways & Middle East Airlines), Sabre (Oman Air, Gulf Air, and Etihad), altea (Austrian Airlines and Lufthansa), Emirates, and Algerian Airlines.

Education

Bachelor of Management Information Systems - Management Information Systems

Asu
Amman Jordan
05-2006

Skills

  • Microsoft Word
  • Project Planning
  • Cultural Awareness
  • Conflict Resolution
  • Decision-Making
  • Strategic planning
  • Data analysis
  • Market research
  • Customer relationship management
  • Staff training
  • Check-in operations
  • Customer support
  • Reservation systems
  • Time management

Current Address

1384 RENNIE ST, OSHAWA, ON, L1K0H1 CANADA

Phone Number Home

+16475073932

Personal Information

  • Place of Birth: Amman
  • Gender: MALE
  • Marital Status: MARRIED
  • Date of Birth: 09/09/88
  • Nationality: Jordanian

Affiliations

  • Volunteer Coordinator, Local Food Bank
    Organized food drives and coordinated volunteer efforts to support community members in need, enhancing teamwork and project management skills.
  • Member, University Debate Club
    Engaged in weekly debates and public speaking events, honing critical thinking and communication abilities while fostering a collaborative environmen

Certification

  • foundation and ground services security course by royal jordanian airline 2014/2022
  • passenger handling course by royal jordanian airline 2014/2022
  • ramp airside safety course by royal jordanian airline 2014/2022
  • soccer strategy trainer fifa 2023

Languages

English
Full Professional
Arabic
Native/ Bilingual
French
Limited

References

References available upon request.

Timeline

Sport Sales Rep

sports centre
11.2022 - 10.2024

EXECTIUVE MANAGER

blanca22
01.2019 - Current

Office Manager

Mercedes benz dealer
01.2018 - 07.2018

Airport Customer Service Agent

royal Jordanian
01.2010 - 01.2018

Bachelor of Management Information Systems - Management Information Systems

Asu
ZAID AL MAHAMMED