Summary
Overview
Work History
Education
Skills
Certification
Timeline
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ZAID AL-SHAWWAF

OTTAWA,Ontario

Summary

A highly skilled and dedicated IT professional with a strong background in cloud technologies. Proficient in identifying and mitigating security threats, resolving complex security incidents, and ensuring the integrity of cloud-based systems and data, I bring extensive experience in incident response, threat analysis, and vulnerability management. With a proven track record of successfully handling critical security incidents and minimizing business impact, I am adept at collaborating with cross-functional teams to develop and implement proactive security measures and best practices. My commitment to staying up-to-date with the latest trends and technologies in cloud security ensures that I can continuously enhance an organization's security posture.

Overview

2
2
years of professional experience
1
1
Certification
5
5
years of post-secondary education

Work History

Escalation Engineer, Cloud Security

Check Point Software Technologies Ltd.
09.2022 - Current
  • Key Technical Contact for troubleshooting and debugging complex escalated issues – working with the customer, internal Product Development teams for the resolution of high impact or pervasive issues.
  • Respond to customer inquiries and provided technical assistance over phone and emails.
  • Diagnosed and troubleshot software and network issues.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Tracing down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Offered assistance in implementing and developing training programs.
  • Provide customer escalation analysis and leveraging data to drive further improvements in the platform tooling improvements.
  • Manage meetings with developers and QA and interface with customer service on specific customer issues.
  • Documents cases, recommendations, and resolutions clearly in the CRM system (Salesforce), takes ownership of hot and/or more political cases escalated from less senior engineers.
  • Provides technical assistance on Cloud security products to customers of medium to large size, scope, and/or political complexity.
  • Provide assistance to Development during remote debug dial-in sessions.

Warehouse Associate

FedEx:Ground
10.2021 - 07.2023
  • Maintained warehouse accessibility and safety for customer traffic.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
  • Checked packages and merchandise for damage and notified vendors.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

Bachelor of Science - Software Engineering

Applied Science Private University
Amman, Jordan
10.2016 - 02.2020

Associate of Applied Science - Computer Programming

Algonquin College
Ottawa, Ontario
01.2021 - 08.2022

Skills

  • Cloud Technologies
  • Java 8 (includes JavaFX)
  • PHP 7 (includes using Object-Oriented Principles to create dynamic Websites)
  • Python
  • C/C#/ C, Python, Ruby
  • COBOL
  • AspNet (core, MVC),IDE Software
  • Eclipse, Android Studio, Visual Studio, NetBeans, PHP - Storm
  • Database Software
  • PostgreSQL, MS Access, MS SQL Server
  • Oracle, MySQL
  • Microsoft OfficeSuite
  • Cisco Packet Tracer, Wireshark
  • Operating Systems Windows (XP, 7, 8, 10)
  • Linux (Ubuntu, RedHat)
  • VMWare
  • Good knowledge of Swagger API framework and web and/or mobile software development
  • Demonstrable working knowledge of API usage
  • Organizational Skills
  • Tracking and Documentation
  • Customer Communication and Empathy
  • Training Junior Team Members
  • Escalation Procedures
  • Technical Support and Assistance
  • Team Support
  • User Experience

Certification

  • AWS Certified Cloud Practitioner

Timeline

Escalation Engineer, Cloud Security

Check Point Software Technologies Ltd.
09.2022 - Current

Warehouse Associate

FedEx:Ground
10.2021 - 07.2023

Associate of Applied Science - Computer Programming

Algonquin College
01.2021 - 08.2022

Bachelor of Science - Software Engineering

Applied Science Private University
10.2016 - 02.2020

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ZAID AL-SHAWWAF