Zaib Sheikh
Canada
Summary
Dynamic Solution Architect and Unified Communication professional with a strong focus on Cisco Collaboration, Microsoft Teams, Azure Cloud, VoIP technologies, and AI-driven solutions. Demonstrated expertise in strategic planning, technical architecture, and large-scale system migrations, consistently delivering robust and scalable solutions globally. Renowned for a collaborative approach and a results-oriented mindset, ensuring high-quality outcomes tailored to diverse client needs. Recognized for adaptability and extensive proficiency in cloud computing and enterprise architecture, driving innovation and efficiency across cross-functional teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Solution Architect / Customer Success Consultant
MetaGenie Sdn Bhd
08.2022 - Current
- Architected and managed comprehensive Cisco and Microsoft VoIP collaboration platforms including Cisco Unified Communication Manager, WebEx, and Microsoft Teams.
- Led integration and deployment of Azure-based AI solutions, enhancing communication automation and analytics.
- Guided complex IT infrastructure projects involving Azure Cloud migrations, AI-driven SIP trunking optimizations, and real-time analytics.
- Delivered extensive technical training, provided high-level troubleshooting, and implemented process improvements to boost customer success and system reliability.
- Collaborated across diverse teams to align technical solutions with strategic business objectives, driving innovation and efficiency.
VoIP Engineer/Solution Architect
TD Bank
09.2014 - 07.2022
- Spearheaded large-scale migrations from legacy PBX systems to Cisco VoIP and Microsoft Teams for over 2700 branches (1500 USA & 1200 Canada).
- Developed and executed strategic technology roadmaps, aligning business objectives with advanced VoIP system architectures.
- Managed global deployments of Microsoft Teams, setting calling policies, extensive device management, and configuring enterprise-wide collaboration solutions.
- Led comprehensive Cisco Unified Communication projects, including Cisco UC Manager, Unity Connection, and WebEx implementation.
- Directed the integration of AI-enabled analytics within conferencing and collaboration tools, enhancing user engagement and productivity.
- Conducted in-depth technical system analyses, leveraging data-driven insights from Microsoft Teams admin center to optimize performance and user experience.
- Facilitated extensive end-user training programs, comprehensive documentation, and continuous support structures, significantly increasing system adoption and satisfaction.
- Acted as primary technical liaison, effectively coordinating complex solution developments among engineering, support teams, vendors, and business stakeholders.
UC VoIP Consultant
Softel
11.2011 - 06.2014
- Customized and deployed Cisco VoIP solutions, integrating Cisco Communications Manager, CME, Unity Express, and Contact Center Express.
- Resolved complex system integrations and call-routing challenges effectively and efficiently.
Territory Account Manager
Sharp Electronics Canada
10.2007 - 09.2011
- Managed dealer networks, promotional events, and market insights to strengthen regional market position.
Marketing Coordinator
Toshiba Canada Ltd.
11.2004 - 01.2006
- Executed targeted promotional campaigns and presentations, significantly enhancing brand awareness.
Education
Diploma - Networking
NetPlus IT College
01.2013
International Business Management - undefined
Seneca College
01.2005
Skills
- Cisco Unified Communications expertise
- Network protocol expertise
- SIP management
- Experience with SNMP configuration
- Skilled in WebEx collaboration tools
- Experience with Microsoft Teams
- Active Directory administration
- DNS troubleshooting skills
- DHCP server management
- SIP trunking optimization
- TelePresence
- Skilled in utilizing MS Visio for visual documentation
- Experience with Netformx
- Management information systems
- Experience with Azure services
- Integration of AI technologies
- Strategic architecture planning
- Performance optimization
- Security and compliance
- Effective stakeholder communication
- Client relationship management
- Customer implementation support
- Effective relationship management
- Team development
Accomplishments
- Reduced average ticket resolution time by 30% by streamlining workflows and introducing standardized troubleshooting guides.
- Improved ticket closure efficiency by integrating automated alerts and refining communication between Tier 1 and Tier 2 support.
- Led the Move, Open, Relocate (MOR) project for TD Bank’s retail operations, ensuring seamless UC infrastructure setup across multiple new and relocated branches.
- Successfully managed and implemented scalable UC solutions that supported retail branch expansions and relocations nationwide.
Certification
- CCNA Cloud, In Progress
- Microsoft Azure Architect, In Progress
- CCVP/CCNP Voice Certified, 2011
- Microsoft AI Product Manager Certification, In Progress
Timeline
Solution Architect / Customer Success Consultant
MetaGenie Sdn Bhd
08.2022 - Current
VoIP Engineer/Solution Architect
TD Bank
09.2014 - 07.2022
UC VoIP Consultant
Softel
11.2011 - 06.2014
Territory Account Manager
Sharp Electronics Canada
10.2007 - 09.2011
Marketing Coordinator
Toshiba Canada Ltd.
11.2004 - 01.2006
International Business Management - undefined
Seneca College
Diploma - Networking
NetPlus IT College
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