Summary
Overview
Work History
Education
Skills
Timeline
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Zai Charoenin

New Westminster,BC

Summary

Detail-oriented and adaptable, with a background in data analysis, pricing management, and ERP systems. Experienced in maintaining accurate business data, developing efficient processes, and supporting cross-functional teams to meet operational goals. Proven ability to manage complex tasks independently and collaboratively, with a commitment to upholding data integrity, security, and excellent internal and external customer service.

Overview

4
4
years of professional experience

Work History

Data Analyst

Refrigerative Supply Limited
Burnaby, British Columbia
03.2025 - Current
  • Develop and validate ERP and BI reports; maintain data accuracy, and integrity. Create and document testing processes and procedures.
  • Maintain ERP data, and support the establishment of a data lake/warehouse.
  • Respond to issues in the ticketing system, and provide timely resolutions.
  • Work closely with Cybersecurity and Technical Governance to uphold security and privacy best practices.
  • Develop tools to streamline processes and increase efficiency.
  • Support IT projects to meet deadlines, and create detailed documentation.
  • Provided technical support for existing reports, dashboards or other tools.

Parts and Pricing Administrator

Refrigerative Supply Limited
Burnaby, British Columbia
04.2023 - 02.2025
  • Managed and maintained pricing data; ensured accurate price calculations and updates.
  • Imported and analyzed parts and pricing data using Excel and Prophet 21 software.
  • Created reports on price changes, purchasing, sales, and inventory.
  • Collaborated with Purchasing, Finance, and IT to resolve pricing discrepancies and support system updates.
  • Set up and maintained new item records in Prophet 21; supported inventory replenishment to meet customer needs.
  • Managed pricing data using company-specific software to ensure accuracy.

Purchasing Administrator

Refrigerative Supply Limited
Burnaby, BC
08.2022 - 03.2023
  • Provided daily administrative support to the Inventory Manager and department heads.
  • Ran and distributed reports for sales, inventory, pricing, and open purchase orders.
  • Created and maintained part numbers, vendor information, and pricing in Prophet 21.
  • Issued purchase orders and managed a portfolio of suppliers.
  • Acted as the main contact for shipping and receiving; resolved shipment discrepancies.
  • Provided support in resolving discrepancies between invoices and purchase orders.

Guest Service Representative

Cadillac Fairview, Pacific Centre
Vancouver, British Columbia
07.2021 - 07.2022
  • Delivered daily guest services, including gift card sales, stroller/wheelchair rentals, and event promotions.
  • Dispatched security and maintenance personnel, handled incoming calls, and addressed visitor inquiries.
  • Generated weekly reports for the Guest Services Supervisor.
  • Maintained the customer database and ensured accurate, up-to-date records.
  • Provided reception coverage for the administration office as needed.
  • Provided information on local attractions, events, and services to enhance guest experience.
  • Resolved guest complaints effectively to maintain high service standards.

Education

Bachelor of Arts - English

Mahidol University
Bangkok, Thailand
08-2016

Skills

  • Report generation
  • Problem solving
  • Attention to detail
  • Microsoft Excel
  • ERP systems
  • SQL databases
  • MS Excel and office suites
  • Prophet 21 (ERP)

Timeline

Data Analyst

Refrigerative Supply Limited
03.2025 - Current

Parts and Pricing Administrator

Refrigerative Supply Limited
04.2023 - 02.2025

Purchasing Administrator

Refrigerative Supply Limited
08.2022 - 03.2023

Guest Service Representative

Cadillac Fairview, Pacific Centre
07.2021 - 07.2022

Bachelor of Arts - English

Mahidol University

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Zai Charoenin