Zahra Haroon Shakoor
Vancouver,Canada
Summary
Tech-savvy, customer-oriented student with strong communication skills and a passion for helping others. Experienced in providing excellent customer service and creating positive experiences. Eager to contribute to Apple's mission by delivering personalized solutions, fostering brand loyalty, and enhancing the customer journey.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Designer
CovidImpact
02.2020 - 07.2022
- Helped design the website interface by creating wireframes and prototypes
- Through the website, we were able to connect over $3 billion worth of financial support to small businesses
- Contributed to winning 1st place in 'CodeTheCurve', and becoming a finalist in the 'Call for Code' competitions in 2020
- Facilitated workshops on communication and design principles, honing problem-solving and customer service skills
Research Coordinator
Foundation for a Path Forward
09.2022 - 10.2022
- Conducted data analysis and synthesized information into actionable insights, showcasing strong analytical and organizational skills
- Developed clear reports and presentations, enhancing my ability to communicate complex information effectively
High School Fair Stall Operator
Chittagong Grammar School
01.2019 - 01.2023
- Organized and operated a food stall during annual high school fairs, generating profits and creating a positive customer experience each year
- Provided customer service by engaging with visitors, answering inquiries, and ensuring satisfaction
- Managed cash transactions and product inventory, demonstrating attention to detail and accuracy
- Collaborated with peers to plan, stock, and operate efficiently, showcasing teamwork and an ability to work under pressure
Education
Bachelor of Arts - Undeclared
University of British Columbia
Vancouver, BC11-2028
Skills
- Customer Service
- Communication
- Technical Proficiency
- MS Office Suite
- Figma
- Adobe XD
- Adaptability
- Problem-Solving
- Collaboration
- Teamwork
- Reliability and punctuality
- Project Management
Certification
- Google UX Design, Google on Coursera, 10/02/22
- Google Project Management, Google on Coursera, 09/30/23
Timeline
Research Coordinator
Foundation for a Path Forward
09.2022 - 10.2022
Product Designer
CovidImpact
02.2020 - 07.2022
High School Fair Stall Operator
Chittagong Grammar School
01.2019 - 01.2023
Bachelor of Arts - Undeclared
University of British Columbia
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