Zahra Shah
Vancouver,Canada
Summary
Compassionate and detail-oriented worker with hands-on experience in crisis intervention and behaviour intervention. Ability to assess client needs, provide trauma-informed support, and manage high volumes of calls and in-person interactions with care and professionalism. Skilled at maintaining accurate records and facilitating referrals in fast-paced, client-centred environments. Has a deep commitment to promoting mental wellness, community care, and violence prevention.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crisis Line Volunteer
Battered Women's Support Services
05.2024 - Current
- Utilized trauma-informed techniques to deliver front-line emotional support, safety planning and crisis intervention to survivors.
- Assessed caller needs and referred them to appropriate staff or community resources.
- Executed administrative tasks, including data entry, call logging, and appointment scheduling.
- Collaborated in team meetings to develop strategies for bettering our services.
Behaviour Interventionist
Family Centred Practices Group
05.2023 - 07.2024
- Delivered 1:1 behavioural therapy to children with autism spectrum disorder.
- Implemented treatment plans designed by Behaviour Consultants.
- Collected and tracked data on skill acquisition and behaviour reduction.
Education
B.A. - Psychology
University of British Columbia
05-2025
Skills
- Crisis intervention
- Mental health awareness
- Knowledge of community resources
- Multicultural sensitivity
Certification
- 12-week Violence Prevention Training, Battered Women's Support Services 06/2024- 08/2024
- Emergency Childcare First Aid CPR B and AED, St. Mark James, 06/01/22
- Valid Class 5 Driver's License
Timeline
Crisis Line Volunteer
Battered Women's Support Services
05.2024 - Current
Behaviour Interventionist
Family Centred Practices Group
05.2023 - 07.2024
B.A. - Psychology
University of British Columbia
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