Zahra Shah
Vancouver,Canada
Summary
Compassionate and detail-oriented worker with hands-on experience in crisis intervention and behaviour intervention. Proven ability to assess client needs, provide trauma-informed support, and manage high volumes of calls and in-person interactions with care and professionalism. Skilled at maintaining accurate records and facilitating referrals in fast-paced, client-centred environments. Strong communication skills, empathetic presence, and a deep commitment to promoting mental wellness, and violence prevention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crisis Line Volunteer
Battered Women's Support Services
Vancouver, Canada
05.2024 - Current
- Utilized trauma-informed techniques to deliver front-line support and crisis intervention via phone.
- Assessed caller needs and reffered them to appropriate staff or resources.
- Executed administrative tasks, including data entry, call logging, and appointment scheduling.
- Collaborated in team meetings to develop strategies for bettering our services and knowledge.
Behaviour Interventionist
Family Centred Practices Group
Vancouver, Canada
05.2023 - 07.2024
- Delivered 1:1 behavioural therapy to children with autism spectrum disorder.
- Implemented treatment plans designed by Behaviour Consultants.
- Collected and tracked data on skill acquisition and behaviour reduction.
Hostess/Serving Assistant
East is East
Vancouver, Canada
06.2022 - 09.2022
- Greeted, seated, and served customers while maintaining professionalism and strong customer service.
- Verified reservations and wait times with customers, including making reservations over the phone.
Education
B.A. - Psychology
University of British Columbia
05-2025
B.A. - Psychology
Simon Fraser University
04.2022
High School Diploma -
Vancouver Technical Secondary School (Flex Humanities)
06.2020
Skills
- Crisis intervention
- Customer service
- Clerical work
- Problem solving
- Active listening
- Team collaboration
Certification
- 12-week Violence Prevention Training, Battered Women's Support Services 06/2024- 08/2024
- Emergency Childcare First Aid CPR B and AED, St. Mark James, 06/01/22
- Valid Class 5 Driver's License
Timeline
Crisis Line Volunteer
Battered Women's Support Services
05.2024 - Current
Behaviour Interventionist
Family Centred Practices Group
05.2023 - 07.2024
Hostess/Serving Assistant
East is East
06.2022 - 09.2022
B.A. - Psychology
University of British Columbia
B.A. - Psychology
Simon Fraser University
High School Diploma -
Vancouver Technical Secondary School (Flex Humanities)
Similar Profiles
Stephanie QuinnStephanie Quinn
Manager of Retail Sales and Programs at Battered Women's Support ServicesManager of Retail Sales and Programs at Battered Women's Support Services
Ashleigh HoyleAshleigh Hoyle
Domestic Violence Caseworker at Western Women's Legal SupportDomestic Violence Caseworker at Western Women's Legal Support
Sohan GundlavoilaSohan Gundlavoila
Volunteer at Women's Shelter and Support CenterVolunteer at Women's Shelter and Support Center
Dana KagisDana Kagis
Active Listener Coordinator at Growing Room Literary FestivalActive Listener Coordinator at Growing Room Literary Festival
Alan MurrayAlan Murray
Elevator Technician at Richmond ElevatorsElevator Technician at Richmond Elevators