Zahra Shah
Vancouver,Canada
Summary
Compassionate and detail-oriented worker with hands-on experience in crisis intervention and behaviour intervention. Proven ability to assess client needs, provide trauma-informed support, and manage high volumes of calls and in-person interactions with care and professionalism. Skilled at maintaining accurate records and facilitating referrals in fast-paced, client-centred environments. Strong communication skills, empathetic presence, and a deep commitment to promoting mental wellness, and violence prevention.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crisis Line Volunteer
Battered Women's Support Services
Vancouver, Canada
05.2024 - Current
- Utilized trauma-informed techniques to deliver front-line support and crisis intervention via phone.
- Assessed caller needs and reffered them to appropriate staff or resources.
- Executed administrative tasks, including data entry, call logging, and appointment scheduling.
- Collaborated in team meetings to develop strategies for bettering our services and knowledge.
Behaviour Interventionist
Family Centred Practices Group
Vancouver, Canada
05.2023 - 07.2024
- Delivered 1:1 behavioural therapy to children with autism spectrum disorder.
- Implemented treatment plans designed by Behaviour Consultants.
- Collected and tracked data on skill acquisition and behaviour reduction.
Hostess/Serving Assistant
East is East
Vancouver, Canada
06.2022 - 09.2022
- Greeted, seated, and served customers while maintaining professionalism and strong customer service.
- Verified reservations and wait times with customers, including making reservations over the phone.
Education
B.A. - Psychology
University of British Columbia
05-2025
B.A. - Psychology
Simon Fraser University
04.2022
High School Diploma -
Vancouver Technical Secondary School (Flex Humanities)
06.2020
Skills
- Crisis intervention
- Customer service
- Clerical work
- Problem solving
- Active listening
- Team collaboration
Certification
- 12-week Violence Prevention Training, Battered Women's Support Services 06/2024- 08/2024
- Emergency Childcare First Aid CPR B and AED, St. Mark James, 06/01/22
- Valid Class 5 Driver's License
Timeline
Crisis Line Volunteer
Battered Women's Support Services
05.2024 - Current
Behaviour Interventionist
Family Centred Practices Group
05.2023 - 07.2024
Hostess/Serving Assistant
East is East
06.2022 - 09.2022
B.A. - Psychology
University of British Columbia
B.A. - Psychology
Simon Fraser University
High School Diploma -
Vancouver Technical Secondary School (Flex Humanities)
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