Zahra Rajwani
Kitchener,ON
Summary
Experienced purchasing professional with top-notch leadership, program management and planning abilities. Excellent verbal and written communication skills paired with organized nature and advanced problem-solving strengths. Improves policies, reduces waste and supports business needs with efficient, high-quality materials.
Overview
8
8
years of professional experience
Work History
Manager of Purchase & Sales
Foot Solutions
07.2022 - Current
- Ensure customer satisfaction
- Approved or rejected prices, terms and deliveries not in line with policy.
- Ensure to meet the sales target by building customer base and clientele
- Managed, coached and developed high-performing buyers to meet objectives, deliver results and add value to purchasing department
- Recorded price histories, vendor relationship issues and purchasing document terms
- Recommended market change solutions without compromising quality or service while optimizing cost
- Sourced vendors, built relationships, and negotiated prices.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records
- Purchased new products and oversaw inventory stocking and availability
- Implemented policies to reduce cost and eliminate waste
Assistant General Manager
Oliver and Bonacini Hospitality
07.2019 - 07.2022
- Plan, organize, direct, control and evaluate the operations of a restaurant, bar, cafeteria or other food or beverage service
- Determine the services to be offered and implement operational procedures
- Recruit staff and oversee staff training
- Set staff work schedules and monitor staff performance
- Control inventory, monitor revenues and modify procedures and prices
- Resolve customer complaints and ensure health and safety regulations are followed
- Server
Server Shift Leader
Oliver and Bonacini Hospitality
06.2018 - 06.2019
- Oversaw daily operations of service team, delegated tasks, and trained new staff
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Bussed and reset tables to keep dining room and work areas clean
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes
- Explained menu items and suggested appropriate options for food allergy concerns
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory
Hostess
Oliver and Bonacini Hospitality
09.2016 - 06.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Plan and organize the reservation books for brunch, lunch or dinner shifts
- Train a new member joining the host team
Data Entry Assistant
The Neighbourhood Office
11.2017 - 04.2018
- Assist Settlement Service Provider by registering newcomer clients and inputting into Client Management System (OCMS)
Student Facilitator
Newcomer, Big Brothers Big Sisters of Toronto
09.2017 - 04.2018
- Hours)
- Facilitate Newcomer Program across three TDSB schools to diverse children and youth
- Assess individual needs of matches; create and facilitate weekly session plans
- Input new clients into CRM Dynamics including informed consent, media consent and pre-match training
- Develop ‘Newcomer’s Resource Kit’ which includes a list of tools that a recent newcomer may require to access
- Submit weekly program reports to Newcomer Programs Coordinator
- Report child safety concerns to Newcomer Programs Coordinator as required
- Manage physical and electronic files of clients as per BBBSC National Standards
- Develop and maintain strong relationships with TDSB school liaisons
- Provide program coverage to Newcomer Programs Coordinator at other school sites as needed
- Assist Newcomer Programs Coordinator with facilitation of Newcomer Program Training and Child/Youth Pre-Match Training
- Placement
Server Assistant
Oliver and Bonacini Hospitality
10.2016 - 04.2018
- Assisting servers with clearing tables after each course
- Refill any supplies or condiments required in the dining room
- Clean and polish glassware and silverware in order to set tables
- Assist to re-organize tables in the dining room
Seneca College, Randolph Lopez School of Hope
02.2018 - 03.2018
- Supported students with intellectual disabilities with Informal Counselling and developing care plans and focusing on community relationship building
- Strategizing community assets and future goals through asset-mapping, grounding strong relationships with the local communities in Papine
Student Intern
AIDS Committee Of York Region
01.2017 - 04.2017
- (200 hours)
- Participated in monthly meetings and workshops about HIV/AIDS
- Wrote weekly blogs on various topics such as Bullying Awareness and Women’s Day
- Provided HIV/AIDS education through promotion of safe sex and relevant resources for LGBTQ+ community
Transit Program
Mentor, Touching Lives
09.2015 - 08.2016
- Supported development of English language skills and academic excellence to children
- Developed transit program curriculum that focuses on enhancing English skills for children and youth ages 12 to 20 years
- Strategized and implemented lesson plans that catered to effective learning outcomes
- Instructed students through healing methods including Ho’ponopono, emotional empowerment techniques, and various meditation practices, -Mentor for Women’s Empowerment Program
Women's Program Co-ordinator
Touching Lives Welfare Trust
11.2015 - 04.2016
- Empowered women through the development of English language skills
- Educated women on health eating and nutrition through fun games and cooking activities
- Supported women through the promotion of healthy relationships in all aspects of their lives
- Facilitated and secured mother-child relationships in a community setting
Education
Social Service Worker Diploma -
Seneca College
2018
Bachelors of Arts - Sociology
University of Mumbai
2015
Skills
- Proficient in
- Microsoft Office Suite: CRM Dynamics, Outlook, Word, PowerPoint, Excel, etc
- Purchasing Management
- Constructive Feedback
- Negotiate Price
- Cash Control
- Exercise Administration
- Office Supplies and Inventory
Timeline
Manager of Purchase & Sales
Foot Solutions
07.2022 - Current
Assistant General Manager
Oliver and Bonacini Hospitality
07.2019 - 07.2022
Server Shift Leader
Oliver and Bonacini Hospitality
06.2018 - 06.2019
Seneca College, Randolph Lopez School of Hope
02.2018 - 03.2018
Data Entry Assistant
The Neighbourhood Office
11.2017 - 04.2018
Student Facilitator
Newcomer, Big Brothers Big Sisters of Toronto
09.2017 - 04.2018
Student Intern
AIDS Committee Of York Region
01.2017 - 04.2017
Server Assistant
Oliver and Bonacini Hospitality
10.2016 - 04.2018
Hostess
Oliver and Bonacini Hospitality
09.2016 - 06.2018
Women's Program Co-ordinator
Touching Lives Welfare Trust
11.2015 - 04.2016
Transit Program
Mentor, Touching Lives
09.2015 - 08.2016
Social Service Worker Diploma -
Seneca College
Bachelors of Arts - Sociology
University of Mumbai
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