Zahra Rahemtulla
Toronto,Ontario
Summary
Dynamic project management professional with a proven track record of achieving a 92% advancement rate in project outcomes. Expert in building and leading high-performance teams, developing strategic plans, and modernizing operational approaches. Adept at efficiently managing simultaneous deployments and solving complex problems in fast-paced environments. Known for driving operational excellence and delivering results that consistently exceed expectations.
Overview
12
12
years of professional experience
Work History
Training & Deployment Coordinator
Day and Ross
Toronto , ON
2022.03 - Current
- Traveled extensively to various Day & Ross locations nationwide to deliver on-site support for training and Go-Live. Guaranteed successful implementation by providing hands-on assistance.
- Supported Organizational Change Management to ensure the successful implementation of projects.
- Generated comprehensive learning materials and workout plans
- Streamlined training activities by providing comprehensive input on content development, delivering effective demos, and conducting thorough reviews.
- Assist in determining appropriate exercises from test scripts and setting up data.
- Participate in trainers' calls and provide support throughout end-user training.
- Provided training to end-users through various methods, including virtual platforms and face-to-face interactions.
- Contributed to communications input, reviewed and validated processes; facilitated business demonstration sessions; offered support during end-user events.
Customer Service Associate
Peloton | Arise Client Program Communication
Toronto , ON
2021.10 - 2022.02
- Attending inbound Peloton client customer service calls specifically order experience
- Completing inquires for customers’ orders and delivery assistance.
Associate Director of Operations
GRID Pvt. LTD.
Islamabad , PK
2019.03 - 2019.08
- Responsible for the day-to-day business operations of the company.
- Created detailed project plans outlining tasks and resources needed for thesuccessful completion of projects within set timelines.
- Provided guidance and support to theexecutive team on overall business strategy, policy development, and process improvement initiatives.
- Maintained relationships with external stakeholders such as customers or suppliers; negotiated contracts as required.
Head of Learning & Development
Sybrid – A Lakson Group of Companies
Islamabad , PK
2018.08 - 2019.02
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Worked with cross-functional teams to achieve goals.
- Implemented various learning management software and tools, enhancing process efficiency and optimizing overall performance.
Senior Project Manager, Client Services
Touchstone Communications
Fort Worth , TX
2014.07 - 2018.03
- Implemented and communicated company goals and policies.
- Drafted proposals outlining the scope of work, timeline estimates, and costs associated with individual projects.
- Facilitated resolution of conflicts among team members by utilizing problem-solving skills.
- Managed and supported the IT, HR, Accounts, and Finance Departments.
Assistant HR Manager
Roots International Schools
Islamabad , PK
2012.08 - 2014.05
- Responsible for conducting final interviews for various departments such as administration and education
- Streamline procedures for all departments.
Education
Project Management Professional -
PMI – Project Management Institute
Toronto, ON08.2024
Adult Education Training, Diploma -
Seneca College
Toronto, ON12.2023
Graduate Diploma in Professional Teaching -
OTTSA Accrediting
Toronto, ON12.2019
Lean Six Sigma Certificate
Coursera
2018-06
Advanced Diploma in Hospitality and Tourism Management - Hospitality And Tourism Management
Confederation of Tourism And Hospitality
London, UK11.2017
Skills
- Leadership Enablement
- Training & Development
- Adobe Cloud Applications
- Project Management & Life Cycle
- Strategic Planning
- Lean Six Sigma process improvements
- LMS Software Proficiency
- Systems implementation
- Cross-Functional Collaboration
Accomplishments
- Human Recourse Management Course [Coursera] - 02/2017
- Advanced English Language Course [Coursera] - 09/2016
- Effective Customer Service Master Class [COTHM] - 06/2015
- English Language Educators’ Program [AKESP & PACC] - 12/2014
- Certified IELTs Instructor – British Council - 01/2014
Community Service
Associate Director, 09/2021, Present, Ismaili Community, Toronto, ON, Assist in providing volunteers for various institutions under the Ismaili Council for Ontario., Assisting community members who wish to volunteer their time and provide opportunities for those individuals.
Timeline
Training & Deployment Coordinator
Day and Ross
2022.03 - Current
Customer Service Associate
Peloton | Arise Client Program Communication
2021.10 - 2022.02
Associate Director of Operations
GRID Pvt. LTD.
2019.03 - 2019.08
Head of Learning & Development
Sybrid – A Lakson Group of Companies
2018.08 - 2019.02
Senior Project Manager, Client Services
Touchstone Communications
2014.07 - 2018.03
Assistant HR Manager
Roots International Schools
2012.08 - 2014.05
Project Management Professional -
PMI – Project Management Institute
Adult Education Training, Diploma -
Seneca College
Graduate Diploma in Professional Teaching -
OTTSA Accrediting
Lean Six Sigma Certificate
Coursera
Advanced Diploma in Hospitality and Tourism Management - Hospitality And Tourism Management
Confederation of Tourism And Hospitality
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