ZAHRA NEZAMI
Calgary,AB
Summary
Highly motivated senior Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
5
5
years of professional experience
Work History
Sales Associate
Marshalls TJX Companies
06.2021 - Current
- Assisting coordinators to train new hires on company procedures, product knowledge, and customer service expectations
- We are supporting a culture of high-quality customer service by maintaining operational standards.
- Providing clear communication on updates and changes, and training Associates in service area policies and procedures
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term c.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue by %5 daily.
SHIFT LEADER
Shalem Society for Senior Citizens Care
06.2022 - 12.2022
- Managed inventory, ordering, and restocking of kitchen supplies while adhering to budget constraints
- Created an atmosphere conducive to learning by encouraging feedback from employees regarding their job performance
- Coordinated special events such as banquets or holiday celebrations requiring additional staffing resources
- Demonstrated effective problem solving skills to resolve customer complaints in a timely manner.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
MARKETING MANAGER
Nezami Flooring
09.2020 - 07.2021
- Conducted regular market research to identify new opportunities for growth or improvement in existing markets
- Managed and coordinated all marketing activities and initiatives
- Improved customer loyalty by implementing effective email marketing campaigns and personalized offers.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
SALES ASSOCIATE
Shoe Company
09.2019 - 06.2021
- Assisted with inventory management and restocking products
- Assisted in creating promotional displays to increase sales
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed
- Managed multiple tasks simultaneously while meeting deadlines.
Education
Diploma - Marketing
Southern Alberta Institute of Technology
Calgary, AB09.2024
Certificate - Project Management
Coursera Learning Institution
07.2024
Skills
- Problem-Solving
- Excellent communication
- Time management
- Decision-making
- Customer Service
- Market research
- Goal-oriented
References
References available upon request
Timeline
SHIFT LEADER
Shalem Society for Senior Citizens Care
06.2022 - 12.2022
Sales Associate
Marshalls TJX Companies
06.2021 - Current
MARKETING MANAGER
Nezami Flooring
09.2020 - 07.2021
SALES ASSOCIATE
Shoe Company
09.2019 - 06.2021
Diploma - Marketing
Southern Alberta Institute of Technology
Certificate - Project Management
Coursera Learning Institution
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