Summary
Overview
Work History
Education
Skills
Languages
Activities Hobbies Interests
Tel
Volunteer Experience
References
Certification
Timeline
Generic

Zahra Nezami

Calgary

Summary

Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Marshalls
06.2021 - Current


  • Stayed alert for theft in the store
  • Kept up to date with monthly safety training
  • Processing return items and assisting customers to their rooms in the fitting room
  • Provided excellent customer service and assisted customers with their purchases
  • Maintained product knowledge and recommended items to customers
  • Assisted with visual merchandising and ensured the store was clean and well-organized.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Kitchen Staff and Server

Shalem Society for Senior Citizens Care
07.2022 - 12.2022


  • Delivered food to rooms
  • Cleaned and restocked lounge and activity rooms
  • Cared for the elderly and assisted them to their tables.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Sales Associate

Shoe Company
09.2019 - 06.2021


  • Correctly placed new products in their designated areas
  • Processed shipments
  • Assisted with inventory management and restocking products
  • Operated the cash register and handled transactions with accuracy
  • Assisted in creating promotional displays to increase sales
  • Maintained a clean and organized store environment.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Delivery Driver

Skip the Dishes
05.2022 - 01.2023
  • Drove for long periods of time.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Cook

Dragons Lair Burger Co.
03.2019 - 06.2019


  • Cleaned the workplace by mopping, wiping down tables, and keeping everything sanitary for customers
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Managed opening and closing shift kitchen tasks.

Education

Business Marketing, Marketing Essentials, Communication and Presentation Skills, Digital and Social Media Advertising, Introduction to Business, Digital Marketing Foundations, Building and Managing Brands, Business Development and Customer Relations, Project Management -

Southern Alberta Institute of Technology (SAIT)
01.2024

Legal Assistance, Grammar and Proofreading, Keyboard Skill Building, Legal Computer Applications I, Introduction to Law and Corporate Law -

Southern Alberta Institute of Technology (SAIT)
04.2022

Culinary Arts, Italian Language and Culture, Business studies, workplace safety HCS3000 and HCS3010 -

Ernest Manning High School
05.2021

Skills

  • Enjoy working and contributing to the success of a team through hard work and strong communication skills
  • Quick learner who demonstrates adaptability and problem-solving skills
  • Plan and organize my time and tasks to ensure everything is completed efficiently and on time
  • Willing and eager to learn new skills and meet new people
  • Communication to stay current with all new procedures and maintain a positive workplace
  • Customer service and sales skills
  • Attention to detail and ability to organize and merchandise items
  • Cash handling and register operation
  • Time management and ability to work in a fast-paced environment
  • Familiarity with retail software and point of sale systems
  • Ability to work in a team and communicate with co-workers and supervisors
  • Customer service and communication skills
  • Knowledge of local areas and geography
  • Attention to detail and accuracy

Languages

English
Native or Bilingual
Uzbek
Native or Bilingual
Farsi
Limited Working
Turkish
Limited Working

Activities Hobbies Interests

  • Volunteer Work
  • Sports and Athletics such as Soccer, basketball, swimming and Badminton
  • Travel
  • Reading
  • Art and Creative Hobbies
  • Cooking and Baking
  • Gardening
  • Music
  • Photography
  • Outdoor Activities such as Hiking and camping
  • Language learning
  • Tech Enthusiast
  • Film or Movie Buff
  • Sustainability and Ecofriendly Practices
  • Fitness and Health
  • Animal Welfare
  • Astronomy and Science Enthusiast
  • Fashion
  • Childcare

Tel

587-439-5223

Volunteer Experience

Ernest Manning High School, 10/2018, 05/2021, Serve hot and cold food items in a fast-paced environment, Work as part of a team to serve approximately 300 meals, Maintain a safe and clean work site for myself and others, Properly maintain and handle any and all equipment.

References

Available upon request.

Certification

  • Inbound sales,HubSpot - Sep 2023-Oct 2025
  • Project Management Foundations - LinkedIn Learning
  • Email Marketing ,Hubspot - Oct 2023-Nov 2025.
  • Social Media Marketing Certification II,HubSpot - Nov 2023-Dec2025.

Timeline

Kitchen Staff and Server

Shalem Society for Senior Citizens Care
07.2022 - 12.2022

Delivery Driver

Skip the Dishes
05.2022 - 01.2023

Sales Associate

Marshalls
06.2021 - Current

Sales Associate

Shoe Company
09.2019 - 06.2021

Cook

Dragons Lair Burger Co.
03.2019 - 06.2019

Business Marketing, Marketing Essentials, Communication and Presentation Skills, Digital and Social Media Advertising, Introduction to Business, Digital Marketing Foundations, Building and Managing Brands, Business Development and Customer Relations, Project Management -

Southern Alberta Institute of Technology (SAIT)

Legal Assistance, Grammar and Proofreading, Keyboard Skill Building, Legal Computer Applications I, Introduction to Law and Corporate Law -

Southern Alberta Institute of Technology (SAIT)

Culinary Arts, Italian Language and Culture, Business studies, workplace safety HCS3000 and HCS3010 -

Ernest Manning High School

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Zahra Nezami