Zahra Nabavi
Toronto,ON
Summary
Customer-focused professional with proven track record of exceeding customer expectations and providing exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in using CRM and help desk software to effectively manage customer accounts, troubleshoot technical issues, and resolve escalated customer complaints.
Overview
4
4
years of professional experience
Work History
CASHIER MANAGER
No Frills
06.2020 - 06.2021
- Oversaw a team of cashiers, providing training, coaching, and performance evaluations to ensure an efficient and customer-focused cashier department
- Balanced cash drawers and conducted regular audits to maintain precision in financial records and uphold integrity in financial operations
- Resolved customer issues and inquiries regarding transactions, demonstrating strong problem-solving skills and a commitment to exceptional customer service
- Implemented and enforced cash-handling procedures and security measures to minimize risks and maintain a secure financial environment
- Balanced cash registers by counting cash, depositing funds, and determining end-of-day balance
- Assisted in resolving customer complaints related to purchases or returns in a timely manner
- Monitored daily operations of the checkout area to ensure smooth operation during peak hours
- Analyzed daily sales and payroll records to ensure accuracy and compliance.
Server
Landwer Coffee
06.2021 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
CUSTOMER SERVICE REPRESENTATIVE
Loblaws Company
05.2022 - Current
- Provided exceptional customer services by addressing inquiries and resolving issues related to services, demonstrating strong communication and problem-solving abilities
- Built trust-based relationships with customer satisfaction and loyalty, contributing to the overall success of the store
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
Education
BACHELOR OF SCIENCE (B.S.) IN BIOMEDICAL SCIENCE CANDIDATE -
York university
09.2027
Skills
- Appointment Scheduling
- Paperwork Processing
- Customer Service
- Client Relations
- Customer Relations
Languages
Persian
English
Personal Information
Title: Customer Service Cashier
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Loblaws Company
05.2022 - Current
Server
Landwer Coffee
06.2021 - 06.2022
CASHIER MANAGER
No Frills
06.2020 - 06.2021
BACHELOR OF SCIENCE (B.S.) IN BIOMEDICAL SCIENCE CANDIDATE -
York university
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