Zahra Khajeh Shirani
Newmarket,ON
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
13
13
years of professional experience
Work History
Immigration Manager
Barad Immigration
Esfahan, Esfahan
03.2013 - 09.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
- Developed lucrative marketing plans to maximize profits.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Maintained adequate staffing to meet objectives within budget.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Immigration Specialist
Visa100
Esfahan, Esfahan
04.2012 - 03.2013
- Gathered required immigration application documents and assisted with filing.
- Maintained up-to-date knowledge of immigration regulations and policies by attending workshops, seminars and other educational offerings.
- Analyzed legal documents for discrepancies to streamline procedures and avoid delays.
- Collaborated with interested parties to share information on permanent residence and citizenship.
- Provided oversight on ISP regarding study permits, work permits and temporary resident visas.
- Developed new initiatives to support delivery of immigration information and initiatives.
- Conducted training sessions for staff to explain immigration rules and regulations.
- Advised staff, faculty and students on non-routine and complex matters of skilled and business immigration.
- Spearheaded negotiations to settle cases before trials.
Immigration Officer
Visa100
Esfahan, Esfahan
04.2011 - 03.2012
- Maintained thorough import records for full compliance with customs standards.
- Prepared import documentation and entered data into any kind of immigration processes per country-specific requirements.
- Audited files to verify completeness and accuracy of paperwork to prevent errors.
- Coordinated detention and deportation for individuals violating country immigration laws.
- Reviewed immigration documentation for validity and asked targeted questions of each individual.
- Assessed individual eligibility for entrance into country based on paperwork, system information and direct interviews.
- Reviewed and visas, passports and immigration applications to verify adherence to requirements.
- Documented daily data related to investigations and findings.
- Calculated and assessed duties and taxes due on goods.
Translator
Falahati Official Translation Office
Esfahan, Esfahan
09.2009 - 03.2011
- Translated client documents between languages.
- Consulted with specialists in target languages to identify areas requiring improvement.
- Used dictionaries, thesauruses and other references during translation to locate terminology equivalents and retain original text meaning.
- Elaborated on concepts and ideas expressed between languages.
- Adapted products and services for target language use.
- Facilitated communication for people with limited language proficiency.
- Mediated conversations for one-on-one and group discussions.
- Worked with clients to establish translation requirements and scope.
- Delivered translation services to clients.
- Translated important departmental materials.
- Duplicated original document style and flow.
- Reviewed and updated translations to conform to contemporary trends and developments.
- Verified document translation consistency using translation memory software.
Education
Graduate Certificate - Immigration Consultant
Ashton College
Vancouver, BC05.2021
Master of Arts - Business Administration
Islamic Azad University
Esfahan, Iran07.2012
Bachelor of Arts - Translation
Islamic Azad University
Esfahan, Iran06.2009
Skills
- Project Management
- Sales Techniques
- Staff Development
- Goal Setting
- Staff Training
- Documentation and Reporting
- Performance Tracking and Evaluation
- Computer Skills
Timeline
Immigration Manager
Barad Immigration
03.2013 - 09.2022
Immigration Specialist
Visa100
04.2012 - 03.2013
Immigration Officer
Visa100
04.2011 - 03.2012
Translator
Falahati Official Translation Office
09.2009 - 03.2011
Graduate Certificate - Immigration Consultant
Ashton College
Master of Arts - Business Administration
Islamic Azad University
Bachelor of Arts - Translation
Islamic Azad University
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