Zahra Jama
Toronto
Summary
Experienced professional with expertise in quality control and customer service at my previous jobs. Achieved production targets and maintained packing accuracy. Proficient in order processing and data entry, delivering high-quality results in dynamic settings. Dedicated team player focused on excellence.Proven provider of low-risk production and manufacturing services.
Overview
5
5
years of professional experience
Work History
Seasonal Production Associate
Lush cosmetics
Toronto
10.2025 - 12.2025
- Follow packing and shipping instructions according to department guidelines.
- Meet and achieve the daily goals consistently.
- Assist in producing high-quality Lush products.
- Perform dexterous tasks, including but not limited to filling, pouring, and pressing product accurately (manually or with department-specific machinery).
- Pack products and correctly label packages.
- Keep up with production demands and productivity targets.
- Perform physically laborious tasks, including but not limited to loading/pulling skids, pushing racks, and carrying bins of product.
- Maintained clean and organized workstations throughout production shifts.
Special Order Processor
Estee Lauder
Toronto
11.2023 - 12.2023
- Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities.
- Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Lifting to 50lbs.
- Supported shipping department by preparing accurate packing slips and invoices.
Fulfilment Warehouse Associate
GoodFood Market
08.2020 - 02.2022
- Inspect incoming and outgoing shipments to verify accuracy and prevent errors.
- Carefully and efficiently prepare and pack customer orders for same-day delivery.
- Ensure customers receive the highest quality product, every time.
- Pick and pack order items.
- Operate material handling equipment to move goods.
- Inspected incoming shipments for damage or discrepancies.
- Maintained cleanliness of work areas to support overall productivity.
- Fill the boxes with the right recipe bags and recipe cards according to the members' orders.
- Verify that the box contents are adequate, and the address label is correct.
- Sort recipe cards.
- Stack boxes on pallets for shipping.
- Pick and pack the meat and recipe in the box according to the packing slip.
Education
High School -
Hamdan Bin Rashid
Skills
- Customer service
- Attention to detail
- Data entry
- Reliable and responsible
- Product packaging
- Quality control
- Microsoft Office Suite
- Order picking and packaging
- Order processing
- Customer communication
Timeline
Seasonal Production Associate
Lush cosmetics
10.2025 - 12.2025
Special Order Processor
Estee Lauder
11.2023 - 12.2023
Fulfilment Warehouse Associate
GoodFood Market
08.2020 - 02.2022
High School -
Hamdan Bin Rashid