Zahra Isazadehyadaki
Summary
Developed exceptional client interaction, problem-solving, and multitasking abilities in hospitality environment. Looking to transition into new field, leveraging strong background in customer service and operational efficiency. Driven by commitment to providing outstanding service and ensuring seamless operations in any role.
Overview
10
10
years of professional experience
Work History
Front Desk Hostess
Hyatt Regency Long Beach
05.2024 - 12.2024
- Customer Service
Guest Relations Manager
Hotel Emporium
03.2021 - 03.2024
- Resolved escalated customer complaints professionally and efficiently.
- Identified potential operational issues that could impact customer satisfaction levels.
- Collaborated with marketing team on promotional campaigns targeting existing customers.
Guest Service Manager
IHG Hotels & Resorts
04.2018 - 04.2021
- Monitored customer service operations to ensure quality standards were met.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Assisted in the recruitment, training and management of Guest Service staff.
Receptionist
Hyatt
07.2017 - 07.2017
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Assistant Front Office Manager
Sinoor Grand Hotel
11.2014 - 02.2017
- Assisted the Front Office Manager in developing, implementing and monitoring operational policies and procedures.
- Coordinated room assignments, check-in and check-out processes and other guest services activities.
- Monitored front desk staff performance, ensuring adherence to company standards.
Education
Associate of Arts - Chinese Language
Jinan University
04-2019
Associate of Arts - Hotel Management
Mortazavi College
01-2017
Bachelor of Arts - French Language And Literature
Ferdowsi University
12-2015
Skills
- Guest relations
- Fluent in French, Mandarin, Farsi and English
- Hospitality services
Languages
English
Native/ Bilingual
French
Full Professional
Chinese (Mandarin)
Full Professional
Persian
Native/ Bilingual
Education and Training
other,other,other
Timeline
Front Desk Hostess
Hyatt Regency Long Beach
05.2024 - 12.2024
Guest Relations Manager
Hotel Emporium
03.2021 - 03.2024
Guest Service Manager
IHG Hotels & Resorts
04.2018 - 04.2021
Receptionist
Hyatt
07.2017 - 07.2017
Assistant Front Office Manager
Sinoor Grand Hotel
11.2014 - 02.2017
Associate of Arts - Hotel Management
Mortazavi College
Bachelor of Arts - French Language And Literature
Ferdowsi University
Associate of Arts - Chinese Language
Jinan University
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