Zahra Golmohammadian

Company Overview: Ostadkar.ir is Iran's largest and fastest-growing online marketplace for home and building services, built on the promise of eliminating information asymmetry and access inequalities to create a fair marketplace for freelance service providers in a fragmented market.

• Led and organized customer support and call center teams, supporting tens of thousands of clients annually.
• Enhanced customer satisfaction by resolving client issues promptly, and improving service delivery processes.
• Increased call center efficiency by 90% through process automation, cross-training, and effective shift planning.
• Successfully improved the order-to-completion rate by 5% month over month for two years.
• Recruited and managed a network of over 5,000 service providers to meet demand, while maintaining quality standards.

Company Overview: Son.ir, with the help of business intelligence, serves to retrieve, process, analyze, and report data for making informed business decisions.

• Managed the end-to-end sales process for enterprise business intelligence solutions, excelling in client engagement and relationship-building.
• Recognized as the top-performing salesperson in enterprise BI solutions, consistently achieving sales goals in competitive industries.
• Provided tailored solutions to clients, fostering trust and loyalty through clear communication, and exceptional service.