Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zahra Ghouse

San Francisco,CA

Summary

I would best describe myself as a hardworking individual that's enthusiastic with most of my working background revolving around the food and beverage industry. However, I acquire a lot of skills that would be beneficial and a valuable skill in regards to other jobs or choice of career. I'm a quick learner that is organized and able to work and thrive in high pressured and fast paced environments and I contribute to daily operations by reliably completing assignments with great time management abilities. One of my strong suits is that I am a people person and get along with anyone and everyone making it easier to adapt to any environment I am in, allowing myself to perform to the best of my ability and be an asset to the company.

Overview

9
9
years of professional experience

Work History

CAFE MANAGER

DACHA Cafe
06.2024 - 12.2024
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Improved customer satisfaction by implementing efficient service procedures and staff training programs.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
  • Introduced new menu items to add variety and selections and meet customer preferences.
  • Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
  • Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
  • Negotiated contracts with suppliers to secure competitive prices for products.
  • Ran operations for big events such as Dreamforce (held by Salesforce).
  • Fostered culture of excellence in customer service, leading to numerous positive reviews and recommendations.

SERVICE CREW

Pasta Panino
01.2024 - Current
  • Demonstrated strong multitasking skills by handling phone calls while attending to in-person guest needs.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Used cash registers and credit card machines to cash out customers.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

BARISTA

Cantata
07.2023 - 04.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

SERVER/BARISTA

Rise and Grind Coffee Co.
09.2020 - 12.2022
  • Assisted in order taking, serving of food and drinks whilst maintaining the highest standards of customer service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Learnt how to deal with different customers to listen and resolve issues in an efficient manner.
  • Picked up new skills regarding running the storefront as well as back handed operations.
  • Helped to train new staff at the current outlet and the new outlet (Rise and Grind Grill) and other ventures owned by the same company to help build a strong team that is efficient and hardworking and can work together as a team or handle operations single-handedly.
  • Handled cash transactions responsibly, ensuring accurate accounting for daily sales.

SERVICE CREW

Ash & Char
08.2017 - 06.2018
  • Learnt to work in a more fast paced environments and multitask heavily
  • Assisted with customer service as well as the handling and making of drinks in the bar and serving them in a timely and professional manner.
  • Assisted with the serving of food and drinks and operated the cash register.
  • Contributed to the achievement of sales targets through upselling food items when applicable.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.

SERVER

Kinara Group of Restaurants
01.2016 - 01.2017
  • Greeted customers to take food orders and provide information about menus
  • Operated cash register to receive payment from customers in cash or credit card form
  • Kept the cash register balanced and accurate to avoid financial errors
  • Met with guests to identify particular needs, documenting all specifications in detail to deliver accurate service
  • Assisted new team members with responsibilities through effective training, on-going mentoring, and hands-on support
  • Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits
  • Resolved customer complaints, striving to have happy customer every time
  • Monitored and ordered supplies and food items and restocked to maintain inventory.

Education

High School Diploma -

The British School in Colombo
Colombo, Sri Lanka

Evergreen Secondary School
Singapore

INTERNATIONAL BUSINESS -

City College San Francisco
San Francisco
12.2025

Skills

  • Customer service/complaint resolution
  • Ability to multitask in high pressured situations and in general
  • Ordering of stocks
  • Strong Work Ethic
  • Cash Handling
  • Leadership skills (able to do training of new staff etc)
  • Interpersonal skills

Timeline

CAFE MANAGER

DACHA Cafe
06.2024 - 12.2024

SERVICE CREW

Pasta Panino
01.2024 - Current

BARISTA

Cantata
07.2023 - 04.2024

SERVER/BARISTA

Rise and Grind Coffee Co.
09.2020 - 12.2022

SERVICE CREW

Ash & Char
08.2017 - 06.2018

SERVER

Kinara Group of Restaurants
01.2016 - 01.2017

High School Diploma -

The British School in Colombo

Evergreen Secondary School

INTERNATIONAL BUSINESS -

City College San Francisco

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Zahra Ghouse