Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Zahra Farooqi

Pickering,On

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

18
18
years of professional experience

Work History

Technical Assistant

Amira Talat
04.2024 - 06.2024
  • Collaborated cross-functionally with client to achieve shared objectives in a timely manner.
  • Optimized digital resources through routine troubleshooting and proactive system updates.
  • Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
  • Actively contributed ideas and taught during strategy sessions that resulted in increased ease of tools and apps for the client.
  • Enhanced user experience by addressing and resolving technical issues promptly.
  • Conducted thorough research on emerging technologies, keeping the client informed of relevant trends.
  • Factored-in abilities, needs and interests of participant in development of events and programs.
  • Resolved conflicts that arose between clients by listening to complaints and finding appropriate solutions.
  • Provided technical guidance and support to team members.
  • Analyzed system logs to identify potential issues and proactively address them before they escalate into larger problems, ensuring uninterrupted service.
  • Set up and configured desktop computers, peripherals and accounts, assigning appropriate security levels.
  • Logged inventory of functioning systems to maintain user accessibility.
  • Reviewed product-specific resources to determine optimal implementation.

Manager

Trendy Nisa
01.2019 - 01.2021
  • Performed all store duties, opening, closing of the store, register opening and closing, and running the day to day tasks of keeping track of inventory and keeping track of social media and online store independently without any authority
  • Arranged, organized and ran multiple photoshoots, I recruited local models, arranged the styles, hired makeup artists and photographers to capture the correct mood for our style of product and best represent our style to the public and community
  • Worked with a web developer to arrange and design the websites for our online store, which helped the store during Covid-19
  • Designed and created fashion flyers to distribute and introduce the different fashion designs for each fashion season
  • Facilitated and hosted fashion related workshops to boost community engagement and usher in more customers
  • Cross-trained existing employees to maximize team agility and performance.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Managed and made all final decisions on design and purchasing of products
  • Attended, managed and delegated pop ups in multiple different venues, one example would be RIS which runs foot traffic of 15 000 to 32 000 people in a two day event span.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.

Senior Receptionist

Realty Point
01.2018 - 01.2019
  • Create and managed and updated both digital and hardcopy filing systems for all partners, managed emails and all social media applications
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Updated and added new listings to all advertising including: internet, newspaper, flyers and signs
  • Assisted with the preparation of reports, presentations, and meeting materials to ensure a smooth flow of information within the organization.
  • Managed properties and handled all other administrative work, for example; created files, obtained tax cards, tax bills, deeds
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Provided administrative support for various departments during peak periods or absences of team members.
  • Increased office efficiency with accurate record-keeping, timely data entry, and proper file management.
  • Scheduled office meetings and client appointments for staff teams.
  • Reduced wait times for guests by effectively scheduling appointments and managing room availability.
  • Assisted human resources department with onboarding processes for new hires to ensure seamless integration into the company culture.
  • Implemented an organized filing system for both physical and electronic documents, resulting in improved accessibility of information.
  • Supported team productivity by coordinating meetings, organizing travel arrangements, and tracking expenses for the department.

Telemarketing

iMarketing Solutions Group
01.2018 - 07.2018
  • Telephoned and emailed to respond to correspondence from customers or to follow up initial sales contacts
  • Maintained records of contacts, accounts, and orders
  • Recorded contact information of potential clients
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Followed up with customers to solicit further sales.
  • Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Recorded contact information of customers and potential customers in internal database.

Verbal English Teacher

IELTS Cambridge School
01.2006 - 03.2010
  • Taught verbal English to varying students, ranging from grade four to much older students preparing for IELTS examinations
  • Learned to communicate with people at a more personal level
  • Developed strong relationships with parents and guardians, fostering open communication regarding student progress and needs.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Led after-school tutoring sessions for students needing extra support or enrichment opportunities, resulting in improved academic outcomes.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.
  • Promoted culture of inclusion, respect and collaboration in classroom.
  • Learned about different cultures, dialects, and sects of people
  • Teaching students a range of different techniques to help students grasp the English language at a more fluent pace.
  • Assessed student progress and provided feedback to improve performance and establish academic success.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.
  • Prepared comprehensive English curriculum for multiple classes.
  • Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
  • Designed and implemented assessments to measure student progress in English language learning.
  • Assisted struggling students through targeted interventions, leading to increased academic success.
  • Created and implemented activities to foster critical thinking skills of students.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.

Education

LLB Law Honors Fast Track, Distance Learning Program - Law

BPP University
London, UK
09.2015

High School Diploma -

Qadims Lumiere
Pakistan
08.2007

Skills

  • Hardware troubleshooting
  • Office Management
  • Customer Service
  • Organizational Skills
  • Inventory Control
  • Complaint resolution
  • Leadership Development
  • Team training and development
  • Marketing strategy
  • Operations Management
  • Decision-Making
  • Teamwork and Collaboration
  • Customer Relations
  • Performance Improvements
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Scheduling and calendar management

References

Can provide upon request.

Languages

English
Native or Bilingual
Farsi
Native or Bilingual
Pashto
Native or Bilingual
Urdu
Professional Working

Timeline

Technical Assistant

Amira Talat
04.2024 - 06.2024

Manager

Trendy Nisa
01.2019 - 01.2021

Senior Receptionist

Realty Point
01.2018 - 01.2019

Telemarketing

iMarketing Solutions Group
01.2018 - 07.2018

Verbal English Teacher

IELTS Cambridge School
01.2006 - 03.2010

LLB Law Honors Fast Track, Distance Learning Program - Law

BPP University

High School Diploma -

Qadims Lumiere

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Zahra Farooqi