Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zahra Eskandary

Toronto,ON

Summary

Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations.

Outgoing sales and cashiersuccessful at building relationships with customers of different backgrounds and driving sales with knowledgeable, efficient service.

Overview

14
14
years of professional experience

Work History

Pizza Cook

Pizza Nova
Toronto, ON
09.2023 - Current
  • And resourceful and reliable in delivering and preparing important documents and documents of the company and maintaining them in written and computerized form and dividing duties fairly among the employees of the department, monitoring their performance and skilled in solving problems in case of occurrence, providing the highest performance in his position.
  • Prepared ingredients such as dough, sauce, and toppings for pizzas.
  • Monitored oven temperature to ensure pizza was cooked properly.
  • Operated slicers, mixers, grinders, and other kitchen equipment following safety protocols.
  • Checked food quality and freshness of ingredients used in preparing pizzas.
  • Stored food items correctly in designated containers and storage areas.

Beauty Expert

Shoppers Drug Mart
Toronto, ON
02.2022 - 09.2023
  • Provided beauty consultations and recommended appropriate products to customers.
  • Assisted in the development of new product lines, including researching customer preferences and trends.
  • Conducted skin analysis tests with clients to determine their individual needs.
  • Maintained a high level of knowledge about current industry trends, services, and products.
  • Managed inventory levels of supplies to ensure adequate stock was available at all times.
  • Developed marketing campaigns to promote beauty services offered by the company.
  • Resolved customer complaints regarding service or product issues in a timely manner.
  • Advised customers on how best to care for their skin between visits.
  • Provided makeup services for weddings, proms and other special events.

Customer Service/Manager Assistant

Mahan Air - Tehran
04.2017 - 04.2021
  • Developed and implemented strategies for providing excellent customer service experience.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Developed policies and procedures related to customer service operations.
  • Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.

Ducumen center supervisor

Mahan Air - Tehrān
Tehran , ON
09.2013 - 03.2017
  • Trained new staff on operational processes, customer service standards, and safety protocols.
  • Created weekly work schedules for all staff members based on business needs.
  • Provided feedback to team members regarding job performance improvement opportunities.
  • Prepared reports detailing various aspects of the center's operations such as financials and staffing levels.

Flight Attendant

MahanAir
Terra Cotta, ON
06.2009 - 08.2013
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Assisted passengers with stowing carry-on luggage in overhead compartments.
  • Verified boarding passes and passports for all passengers.
  • Greeted passengers, answered questions, and directed them to their seats.
  • Delivered onboard customer service including food and beverage service.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Responded to medical emergencies as needed during flights.

Education

Associate's degree - Flight attendant

at of Iran
03.2009

High school diploma or GED -

Sanaat
06.2006

Skills

  • Customer services
  • Team work
  • Guest Services
  • Leadership
  • Details oriented
  • Cashiering
  • Microsoft Office
  • Time Management
  • Host/Hostess
  • Communication Skills
  • Management
  • Farsi-Dari
  • Translation
  • Typing
  • Client Engagements
  • Beauty Techniques
  • Sales Proficiency
  • Makeup Application

Languages

  • English , Farsi - Fluent

    • Timeline

    Pizza Cook

    Pizza Nova
    09.2023 - Current

    Beauty Expert

    Shoppers Drug Mart
    02.2022 - 09.2023

    Customer Service/Manager Assistant

    Mahan Air - Tehran
    04.2017 - 04.2021

    Ducumen center supervisor

    Mahan Air - Tehrān
    09.2013 - 03.2017

    Flight Attendant

    MahanAir
    06.2009 - 08.2013

    Associate's degree - Flight attendant

    at of Iran

    High school diploma or GED -

    Sanaat

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    Zahra Eskandary