Summary
Overview
Work History
Education
Skills
Honorsandawards
Interests
Certification
Research
Languages
Accomplishments
Timeline
Generic

Zahra Erfanian Bani Nia Rabe

Boucherville,QC

Summary

I am a dedicated legal professional recognized by the Iran Ministry of Science as a Brilliant Talent due to my academic accomplishments, with a solid academic background in business law. I have experience in research, teaching support, and customer service. Skilled in contract drafting, I bring strong communication and problem-solving abilities. Passionate about international contracts, I am committed to ongoing growth and delivering high-quality work.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Escalation Specialist – CET

IOsolution (for Fido and Rogers)
10.2024 - Current
  • Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
  • Resolved complex billing discrepancies, payment disputes, and account inquiries with accuracy and efficiency.

Teacher Helper

Dr. Ali Rezaee
02.2018 - 05.2018
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Responded to student needs and questions promptly.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.

Education

Master of Business Law in A Global Context (LL.M.) -

University of Montreal
Montreal, Canada
09-2024

Master of Private Law (M.A.) -

University of Shiraz
Shiraz,Iran
01-2021

Bachelor of Laws (LL.B.) -

University of Shiraz
Shiraz, Iran
01.2019

Skills

    Legal & Administrative Expertise
    Proficient in legal research, document drafting, case file management, and understanding of legal terminology and procedures Experienced in document review, proofreading, and managing legal calendars

    Technical Proficiency
    Advanced user of Microsoft Office Suite (Word, Excel, Outlook), legal research tools (eg, LexisNexis, Westlaw)

    Communication & Interpersonal Skills
    Excellent verbal and written communication skills, adept at multitasking, problem-solving under pressure, and maintaining attention to detail Highly adaptable, patient, and committed to delivering quality results

Honorsandawards

  • Member of National Brilliant Talents, 2019 — awarded to only 30 students across Iran annually
  • One of the top three students among 69 students, 2019
  • Moot Court – Freedom of Expression Case, Shiraz University — Winning Defense Team, 2018
    Simulated trial judged by legal scholars; successfully defended case using oral advocacy, case strategy, and legal writing skills.
  • Ranked among the top 0.3% of participants in the nationwide university entrance exam, 2015
  • Second place in the country in the field of physical fitness in the National competition of the oil company, 2016
  • Third place in the country in the field of physical fitness in the national competition of the oil company, 2014

Interests

  • Corporate Law (including Company Structures and Governance)
  • Contracts and Contract Drafting (including International Contracts)
  • Alternative Dispute Resolution (Mediation and Arbitration)
  • Legal Research and Legal Writing

Certification

  • Certificate of Training in Real Estate Law Expert, Oxford Cert Universal Academy, 12/01/20
  • Certificate of Principles and Basic of Contract Drafting, Legal Services and Consulting Center of Shiraz University, 11/01/20
  • Certificate of Writing Proposal and Theses, Legal Services and Consulting Center of Shiraz University, 09/01/20

Research

  • Advisor, Dr. Mina, Department of Private and Islamic Law, Rules of Intellectual Property in Iranian Law, Spring 2018
  • Advisor, Dr. Rezaee, Department of Private and Islamic Law, Merchant bankruptcy rules, Spring 2018
  • Advisor, Dr. Sadeghi, Department of Criminal Law and Criminology, The relationship between child lying and its impacts on child delinquency, Fall 2018

Languages

English
Full Professional
Persian
Native or Bilingual

Accomplishments

  • Academic Excellence:

    Ranked in the top 0.3% in Iran’s nationwide university entrance exam and recognized as a member of National Brilliant Talents by the Ministry of Science.

  • Professional Success: Customer Care Agent at IOsolution, part of the escalation and management team—led account handling and resolved high-level issues with professionalism and empathy.
  • Research Contributions: Conducted significant research on intellectual property, merchant bankruptcy rules, and child delinquency under esteemed academic advisors.
  • Certifications: Earned certifications in real estate law, contract drafting, and academic proposal writing, enhancing practical legal skills.

Timeline

Customer Escalation Specialist – CET

IOsolution (for Fido and Rogers)
10.2024 - Current

Teacher Helper

Dr. Ali Rezaee
02.2018 - 05.2018

Master of Business Law in A Global Context (LL.M.) -

University of Montreal

Master of Private Law (M.A.) -

University of Shiraz

Bachelor of Laws (LL.B.) -

University of Shiraz
Zahra Erfanian Bani Nia Rabe