Zahra Elrafih
Calgary
Summary
Highly motivated employee, experienced customer service professional with a proven ability to resolve issues quickly and effectively while maintaining a positive customer experience. Skilled in problem-solving, conflict resolution, and building strong client relationships. Known for excellent communication, patience, and professionalism in fast-paced environments. Adept at multitasking, handling high-volume inquiries, and delivering solutions that enhance customer satisfaction and loyalty. Committed to providing exceptional service and contributing to team and organizational success.
Overview
3
3
years of professional experience
4053
4053
years of post-secondary education
Work History
Marshalls
Marshalls
Calgary
09.2024 - Current
- Greet people
- Help customers
- Customer service
- Work at fitting room/cashier
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Pitchperfectsolution
Pitch perfect solution
Calgary
06.2024 - 10.2024
- Answered calls
- Managed inbound and outbound calls to ensure customer inquiries were addressed promptly.
- Assisted customers with inquiries, providing clear and concise information.
- Collaborated with team members to improve call handling procedures.
Calgary Islamic school
Volunteer
Calgary
01.2024 - 06.2024
- Assisted teachers in classroom activities and lesson preparation as needed.
- Monitored student behavior during activities to promote a safe learning environment.
- Attended school events such as field trips and assemblies.
Receptionist
Odin Services
Calgary
03.2023 - 02.2024
- Scheduled and confirmed appointments.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Receptionist
Taralake Medical Clinic
Calgary
06.2022 - 09.2022
- Greeted visitors and provided them with assistance.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Some College (No Degree) - Legal Assistance
SAIT (Southern Alberta Institute of Technology)
Calgary, ABHigh School Diploma -
Forest Lawn High School
Calgary, ABSkills
- Flexible Schedule
- Problem Resolution
- Time management
- Problem-solving and critical thinking
- Adaptability and flexibility
- Attention to detail
- Conflict resolution
- Customer Service
- Reliable & Trustworthy
- Time Management
Additional Information
Customer-Centric Individual: Experienced in customer-facing roles
Quick Learner: Proven ability to quickly grasp new concepts and adapt to environments.
Languages
English fluent, native
Arabic fluent, native
Timeline
Marshalls
Marshalls
09.2024 - Current
Pitchperfectsolution
Pitch perfect solution
06.2024 - 10.2024
Calgary Islamic school
Volunteer
01.2024 - 06.2024
Receptionist
Odin Services
03.2023 - 02.2024
Receptionist
Taralake Medical Clinic
06.2022 - 09.2022
Some College (No Degree) - Legal Assistance
SAIT (Southern Alberta Institute of Technology)
High School Diploma -
Forest Lawn High School