Zahra Amirzada
Brampton,ON
Summary
Dynamic and professional individual with a proven track record in customer relationship management and sales. Excels in fostering lasting customer relationships and streamlining transactions, demonstrating exceptional communication skills and proficiency in Microsoft Office. Trilingual in Farsi, Urdu, and Hindi, adept at multitasking and organizational efficiency, consistently delivering results beyond expectations. Professional office support specialist with strong communication, organizational, and multitasking skills. Prioritizes team collaboration and adapts efficiently to changing needs. Highly reliable, recognized for resolving issues promptly and maintaining smooth office operations. Results-driven approach, proficient in managing schedules, handling correspondence, and supporting daily administrative tasks.
Overview
6
6
years of professional experience
Work History
Office Clerk
Sam National Enterprise LTD
Brampton
01.2023 - Current
- Managed daily office operations, including filing, data entry, and document organization
- Assisted with customer inquiries, providing excellent support and service
- Processed invoices, payments, and maintained financial records with accuracy
- Coordinated schedules, meetings, and appointments for staff and management
- Handled inventory tracking, supply ordering, and vendor communication
- Maintained a clean and organized workspace to enhance efficiency
- Supported team members in administrative tasks to ensure smooth business operations
Volunteer
Brampton Civic Hospital
Brampton
09.2019 - Current
- Contributed 400+ hours assisting staff, patients, and visitors
- Supported administrative tasks, guided visitors, and addressed patient inquiries, strengthening teamwork, communication, and problem-solving skills in a fast-paced environment
Sale Associate
Zara Clothing
Mississauga, Canada
08.2023 - 07.2024
- Accurately processed Point of Sale transactions, returning coins, currency, payment cards, and receipts to customers
- Received and processed shipment deliveries and balanced end of day cash registers for the store
- Answered customer questions about sizing, accessories, and merchandise care
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
Sales & Lotto Clerk
Sobeys
Brampton
03.2020 - 08.2023
- Operated cash register and accurately processed payments, returns and exchanges
- Helped customers complete their purchase, locate items, and join Sobey's reward program
- Worked with floor team and managers to meet wide range of customer needs
- Maintained current knowledge of store promotions and highlighted sales to customers
- Developed strong customer relationship to increase customer satisfaction and loyalty
- Checked identification for proof of age for alcohol and lottery sales
Education
Bachelor Degree - Political Science
York University
North York, ON04.2027
Skills
- Exceptional communication and interpersonal skills
- Sale and business Development
- Organization and time management
- Adaptive and multi-tasking
- Customer Relationship Management
- Microsoft Office (Word, PowerPoint, Excel, Teams, and Outlook)
- Data entry
- Maintaining records
- Data management
- Verbal communication
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Sale Associate
Zara Clothing
08.2023 - 07.2024
Office Clerk
Sam National Enterprise LTD
01.2023 - Current
Sales & Lotto Clerk
Sobeys
03.2020 - 08.2023
Volunteer
Brampton Civic Hospital
09.2019 - Current
Bachelor Degree - Political Science
York University