Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zahra Akbari

London,ON

Summary

Dedicated individual with a strong administrative background, adept at multitasking and delivering exceptional results. Known for a tireless work ethic and a commitment to meeting deadlines. Demonstrated ability to adapt quickly to changing priorities and environments while maintaining attention to detail and accuracy. Possesses excellent communication skills and a natural aptitude for problem-solving. Enthusiastic about learning and expanding skill set to contribute effectively to organizational success. Ready to take on new challenges and make a significant impact

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Brochu & Associates
03.2023 - 08.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system for over 2000 customers to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Arranged rapid office equipment repair and maintenance with vendors.

Assistant Store Manager

N4E1
04.2022 - 08.2023
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume of $20k.
  • Collaborated with brands to reinforce the message behind of the company to our consumers.
  • In charge of monitoring online purchases, as well as shipping and handling store products.


Receptionist

Masonville Manor
08.2022 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with residents and updated resident records.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Monitored and screened 300+ residents temperatures and health for COVID-19 purposes.
  • Coordinated travel accommodations, agenda, and transportation for staff and residents.
  • Working with kitchen staff to accommodate room services for residents.
  • Working with management to organize events or special occasions for residents to enjoy.

Part-Time Receptionist

Fanshawe Family Medical Clinic
03.2019 - 08.2019
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Operated multi-line telephone system to independently handle over 90 calls each day.

Education

Bachelor of Science - Psychology

King’s University College At Western University
London, ON
05.2024

Real Estate Certificate - Real Estate

Humber College
Toronto, ON
12.2023

Skills

  • Order Management
  • Customer Service
  • Time Management
  • Product and Service Sales
  • Staff Supervision
  • POS Systems Operations
  • Store Opening and Closing
  • Transaction Processing
  • Inventory Control
  • Time Management
  • Multi-Line Telephone Systems
  • Office Equipment Operation
  • Meeting Preparation
  • Business Operations Understanding
  • Customer and Client Relations
  • PC Proficiency
  • Visitor Check-In
  • Reception Desk Management
  • Data Inputting
  • Office Administration
  • Microsoft Office
  • Confirming Transactions
  • Appointment Booking

Languages

English
Full Professional
Persian
Native or Bilingual
Turkish
Limited Working

Timeline

Administrative Assistant

Brochu & Associates
03.2023 - 08.2023

Receptionist

Masonville Manor
08.2022 - 01.2023

Assistant Store Manager

N4E1
04.2022 - 08.2023

Part-Time Receptionist

Fanshawe Family Medical Clinic
03.2019 - 08.2019

Bachelor of Science - Psychology

King’s University College At Western University

Real Estate Certificate - Real Estate

Humber College

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Zahra Akbari