Zahkiel Blair
Summary
Hard-working, punctual and organized team player, who also works well independently with minimal supervision, and is dedicated to completing assigned tasks. Strong communication skills, used to engage in customer service to provide positive experiences Ability to engage in conflict resolution to identify and address problems to develop effective solutions Excellent organizational skills, utilized to maintain a clean, functional work space Willing to learn to add to current knowledge and understanding by embracing new situations and challenges
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Nova Cannabis
1750 The Queensway, Etobicoke ON M9C 5H5
06.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Maintained cleanliness and safety standards throughout the store, ensuring the store remained free from obstructions during restocking activities.
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Managed high volume of cash with 99% accuracy rate.
- Opened doors on time, greeted patrons.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
Budtender
Session Cannabis
Etobicoke, ON
06.2021 - 04.2023
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Checked guests' photo identification for validity and age requirements.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Restocked supplies and arranged displays.
- Read industry publications to maintain knowledge on current and future bud trends.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Mover
Self Employed Services
01.2020 - 05.2021
- Assist with moving furniture, appliances and other household items of up to 120lbs by practicing safe handling and ensuring items are wrapped appropriately
- Moved furniture and boxes using utility dolly and truck ramp.
- Followed verbal and written instructions to properly move and ship products.
Warehouse Worker / Sales Associate
Vision Electronics
Mississauga, ON
09.2019 - 01.2020
- Organized merchandize in warehouse area, as well as managed shipping and receiving, to ensure accurate inventory
- Assisted in Sales by providing information on products to customers and operating Point of Sales system to efficiently process customer orders
- Loaded, unloaded and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Performed general cleaning tasks.
Referee
Paintball Nation
Mississauga, ON
08.2019 - 09.2019
- Organized games for customers as well as providing safety briefings and supervising play
- Explained and taught regulations and rules to players and coaches.
- Inspected sporting equipment for compliance with safety and event regulations.
Team Member
McDonald's Canada
Mississauga, ON
05.2018 - 11.2018
- Processed customer orders by operating grill, fryer and other kitchen appliances to prepare meals safely and according to guidelines
- Responsible for engaging in cleaning and sanitizing to maintain clean work area
- Unloaded boxes of produce as well as packaging and relocating them to walk-in refrigerator and storage room
- Developed strong cooperative relationships with coworkers and managers.
Education
Electrical Engineering
Sheridan College
Mississauga, ON2020
High School Diploma -
T.L. Kennedy Secondary School
Mississauga, ON06.2018
Skills
- Retail Metrics and Goals
- Positive Customer Engagement
- Exceeding Customer Expectations
- Team Cooperation
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Team building
- [Cova] experience
Certification
CannSell
Timeline
Supervisor
Nova Cannabis
06.2023 - Current
Budtender
Session Cannabis
06.2021 - 04.2023
Mover
Self Employed Services
01.2020 - 05.2021
Warehouse Worker / Sales Associate
Vision Electronics
09.2019 - 01.2020
Referee
Paintball Nation
08.2019 - 09.2019
Team Member
McDonald's Canada
05.2018 - 11.2018
High School Diploma -
T.L. Kennedy Secondary School
Electrical Engineering
Sheridan College