Zahid Patel
TORONTO,ON
Summary
Dedicated Loaner Advisor with a strong focus on customer service and fleet management. Expert in problem-solving and time management, ensuring seamless operations for a luxury vehicle fleet.
Overview
7
7
years of professional experience
Work History
Loaner Advisor
Coventry North Jaguar Land Rover
Vaughan, Ontario
09.2025 - Current
- Resolved customer inquiries and complaints to ensure satisfaction.
- Managed luxury vehicle fleet of 40 cars, tracking expenses, gas charges, and maintenance schedules for operational efficiency.
- Maintain work orders in PBS for loaner vehicles, ensuring accuracy and timely completion
- Coordinate with service advisors for vehicle pick-ups, drop-offs, and repairs
- Delivered detailed information on vehicle features to facilitate client understanding.
Truck Attendant
Enterprise Truck Rental
Toronto, Ontario
06.2019 - Current
- Coordinated vehicle maintenance with body shops and repair facilities, ensuring timely service delivery and minimizing downtime.
- Performed thorough vehicle inspections and prepared detailed reports for customers, enhancing their understanding of vehicle conditions.
- Managed customer communications to resolve concerns, ensuring satisfaction and fostering positive relationships.
- Assisted in booking reservations and efficiently handling incoming calls.
- Maintained cleanliness and organization of the rental truck lot.
Education
Diploma - Hr-Business Admin
Centennial College
Toronto, ON04-2025
High School Diploma -
Cedarbrae Collegiate Institute
Toronto, ON06-2019
Skills
- Customer service
- Fleet management
- Vehicle inspections
- Problem solving
- Time management
- Customer relationship management
Timeline
Loaner Advisor
Coventry North Jaguar Land Rover
09.2025 - Current
Truck Attendant
Enterprise Truck Rental
06.2019 - Current
Diploma - Hr-Business Admin
Centennial College
High School Diploma -
Cedarbrae Collegiate Institute