Zahid Javed
Toronto,ON
Summary
Experienced team lead with a proven track record of managing security operations in one of the busiest malls in North America. Thrives in fast-paced environments and excels at providing exceptional customer service. Demonstrates composure and resilience in challenging situations, ensuring the safety and well-being of both staff and visitors. Committed to serving the community as a Peace Officer, leveraging skills and expertise to maintain peace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead Mall Patrol Guard
Cadillac Fairview Corporation
10.2023 - Current
- Patrolling assigned areas to ensure public safety, respond to emergencies, and enforce centre rules.
- Utilizing the Trespass to Property Act and the Criminal Code, legal arrests were conducted using lawful force.
- Provided leadership to fellow guards. Assisted supervisors in training new staff. Ensured staff achieved site standards.
- Experienced in resolving potentially dangerous and stressful situations.
- Engaged with patrons and mall staff, providing high-level customer service.
- Attended 10-30 calls for service related to general concerns, medical,and criminal. Resolved each call according to site procedure.
- Routinely recorded notes in a company memo book for evidence purposes. Filed incident reports promptly.
- Served as a union representative.
Oxford Security Supervisor
Paragon Security
09.2021 - 09.2023
- Managed and provided leadership for a team of 3-5 security professionals.
- Dispatched guards to calls for service. Attended any incidents requiring a supervisor.
- Trained new staff on on-site procedures and duties.
- Monitored a work order system and assigned jobs to the correct service.
- Conducted regular audits for site equipment, ensuring everything is organized and in proper working order.
- Reviewed reports submitted by staff and provided constructive/positive feedback.
Oxford Security Professional
Paragon Security
02.2021 - 09.2021
- Managed access control for a 4-building mixed commercial complex using C-Cure 9000 software and CCTV systems.
- Patrolled complex interior and exterior areas, including Oxford tenants located at the TTC Eglinton station.
- Attended calls for emergency and non-emergency, assisting emergency personnel, maintaining a detailed memo book and writing serial occurrence reports.
- While utilizing tactical equipment and the AXON body camera, responsibly enforced the Trespass to Property Act on Oxford property.
Education
Diploma - Police Foundations
Seneca College
King, ON04.2024
Skills
- Customer Service
- Physical Security
- Public Safety
- Leadership
- Teamwork
- Access Control
- Verbal De-escalation
- Report Writing
- Conflict resolution
- Coaching and mentoring
Certification
- Emergency First Aid CPR Level C & AED
Languages
English
Timeline
Team Lead Mall Patrol Guard
Cadillac Fairview Corporation
10.2023 - Current
Oxford Security Supervisor
Paragon Security
09.2021 - 09.2023
Oxford Security Professional
Paragon Security
02.2021 - 09.2021
- Emergency First Aid CPR Level C & AED
Diploma - Police Foundations
Seneca College
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