ZAHID HASAN
Financial service representative
Toronto,ON
Summary
Highly motivated and results-driven Customer Experience Specialist with years of experience in the customer service and financial services industry. Expertise in credit card management, AML regulations, fraud detection, and dispute resolution. Strong communication and problem-solving skills, with a customer centric approach to delivering exceptional service.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Solutions Expert
Shaw Cable
Winnipeg , Manitoba
02.2019 - 12.2020
- Provided expert level of knowledge of needs-based sales approach and processing sales orders through Salesforce.
- Regularly exceeded monthly sales goals by 10 to 20 % in 2022.
- Developed effective pricing strategy with nationwide team for multiple markets, resulting in 20% more client communication than previous quarter.
- Selling Internet-related products by using social media marketing.
Sucess Specialist
SkipTheDishes HQ
Winnipeg , Manitoba
06.2017 - 12.2018
- Recruited suitable candidates for courier driver through interviews and background checks.
- Provided high-quality live support to courier driver and customers in high-pressure work environments.
- Assisted customers with setting appointments special order requests and managing inventory using Microsoft Excel and arranging equipment pick-up.
Customer Experience Specialist
NeoFinancial
Winnipeg, Mb
01.2023 - 03.2023
- Acted as the first point of contact for customers, resolving their inquiries related to credit cards, account management, and transaction disputes.
- Conducted thorough investigations to detect and report potential fraudulent activities to the fraud team, resulting in a reduction of fraud-related losses by 20%.
- Developed and maintained relationships with customers, providing them with personalized recommendations on credit card products, services, and promotions.
- Utilized Zen Desk and email communication to manage customer inquiries and provided prompt resolution.
- Conducted thorough investigations on customer transactions to identify and report suspicious activities in compliance with AML regulations.
- Conducted periodic reviews of high-risk customers and updated customer information in compliance with regulatory requirements.
Education
Bachelor of Arts - Major in Economics And Minor in Management
University of Manitoba
Winnipeg 09.2018 - 12.2022
Skills
Credit card management
AML regulations
Fraud detection and prevention
Dispute resolution
Customer service
Relationship management
Data analysis
Communication skills
Problem-solving skills
Attention to deta
Accomplishments
- Regularly exceeded monthly sales goals by 10 to 20 % in 2022 and generated $15 thousand in revenue in the first quarter of 2022 in Shaw Communication.
- Effectively managed cross-functional internal management teams comprising of up to 10 members, to work with selling propositions for new campaign projects for different demography of clients.
Additional Information
June 2018 – June 2019
Vice President - Bangladesh Student Association at University of Manitoba, Winnipeg.
Worked closely with the marketing team to enhance social media promotions through brochures, newsletters, posters and other promotional materials which increased club outreach by 10% over 1 year. Managing budget and coordinate programs with the president and the executive committee for various social and cultural events.
Timeline
Customer Experience Specialist
NeoFinancial
01.2023 - 03.2023
Customer Solutions Expert
Shaw Cable
02.2019 - 12.2020
Bachelor of Arts - Major in Economics And Minor in Management
University of Manitoba
09.2018 - 12.2022
Sucess Specialist
SkipTheDishes HQ
06.2017 - 12.2018
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