Zaher Moukadem
Ottawa
Summary
Results-oriented Business Development professional with extensive experience in sales, B2B and B2C client relationship management, and revenue generation. Demonstrated expertise in pipeline development, key account management, and market expansion. Customer-centric mindset with a talent for identifying opportunities and closing deals. Highly skilled in cross-functional collaboration, negotiating high-value contracts, and delivering measurable results. Proficient in Microsoft Office Suite and CRM, Salesforce. Proven track record in driving revenue growth and fostering client relationships. Strong emphasis on team collaboration and adaptability to meet changing business needs. Strategic planner with a keen eye for market analysis and customer engagement. Known for reliability, effective communication, and achieving results in competitive environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Territory Sales Manager
Dass Metal Products
01.2023 - 01.2024
- Identified and acquired new business opportunities within the territory, expanding the customer base by 20% and driving 40% revenue growth
- Developed and implemented sales plans to achieve revenue goals, consistently meeting or exceeding annual sales targets
- Managed the full sales cycle, from lead generation to deal closure, ensuring a seamless customer experience
- Oversaw current and new accounts, maintaining strong relationships and delivering value-added solutions through a consultative sales approach
- Prepared and delivered sales proposals, presentations, and product demonstrations, effectively communicating value propositions to clients
- Enhanced brand awareness within the territory through targeted marketing campaigns and effective communication strategies
- Monitored competitors' activities to identify market trends and maintain a competitive edge
- Built and maintained positive relationships with customers, resolving complaints promptly and ensuring high satisfaction levels
- Identified and leveraged the most effective communication channels, including social networks, to maximize outreach and engagement
- Collaborated with internal engineering teams to provide technical expertise, ensuring accurate and effective support for channel reps and end-users
- Resolved customer complaints efficiently, improving client retention
- Achieved 18% annual sales growth by implementing innovative sales strategies and expanding the customer base
- Increased brand awareness and market penetration through targeted campaigns and effective use of social channels
- Consistently exceeded sales targets
Bus. Development Mgr.
Lamberti Chemicals
01.2019 - 01.2023
- Managed a portfolio of key accounts and delivered robust results through consultative selling
- Prospected new business opportunities, developing sales pipelines and closing deals expanding the customer base
- Formulated and executed sales strategies to drive revenue, consistently meeting or exceeding sales targets
- Provided value-added solutions to grow the business profitably, tailoring offerings to meet customer needs and objectives
- Collected and analyzed consumer behavior data to identify trends, optimize sales strategies, and improve customer satisfaction
- Collaborated with internal departments to ensure seamless client need fulfillment and enhance operational efficiency
- Maintained consistent sales volumes, product mixes, and selling prices during the pandemic by adapting to supply chain challenges and market fluctuations
- Identified 3 emerging markets with high growth potential, resulting in the company's expansion and increased in market share
Growth Mgr.
ECOBAT for Gypsum
01.2017 - 01.2019
- Maximized revenue by growing sales within existing accounts, expanding the customer base, and identifying/developing new opportunities
- Managed channel partners, ensuring alignment with the company's performance targets and driving 15% growth in partner-driven sales
- Developed a deep understanding of customers' organizational structures and key buying influences, enabling tailored solutions and improving client satisfaction
- Implemented market entry and growth strategies, including identifying new product opportunities
- Contributed to sales process development, pipeline management, communications planning, and marketing strategy development, optimizing sales efficiency and effectiveness
- Resolved customer complaints reducing issue recurrence by and enhancing client retention
- Maintained accurate records for inventory and account notes, ensuring compliance and operational efficiency
- Proactively identified and mitigated risks, safeguarding business continuity and profitability
- Developed a high performing distribution network
- Increased the company's market share by 15% within six months
- Managed Channel Partners
Bus. Development Mgr.
TransCanada Turbines
01.2015 - 01.2016
- Oversaw operational planning, and growth management for a gas turbines overhaul/repair services sales portfolio
- Managed sales, marketing account management activities, including budgeting, performance tracking, and administrative processes, ensuring alignment with business goals
- Established and maintained strong client relationships, fostering opportunities for growth
- Facilitated complex, strategic decision-making by providing data-driven recommendations, reports, and insights on market trends and performance to the upper management
- Coordinated after-sale services for key accounts across departments, ensuring client satisfaction and value delivery
- Developed and implemented initiatives to improve organizational efficiency, responsiveness, and service quality using a project management approach
- Successfully negotiated and signed high-value contracts, including Medgaz (Spain & Algeria)
- Managed Three individual projects simultaneously for product lifecycle development.
Education
Bachelor of Business Administration - Marketing Major
Washington International University
USA12.1999
Skills
- Sales
- Business Development
- Key Account Management
- Client Relationship Building
- Pipeline Development
- Cross-functional Collaboration
- Consultative Selling
- Channel Partner Management
- Sales Presentations
- Negotiation
- Contract Closing
- After-Sales Service Coordination
- Client Satisfaction
- Advanced Microsoft Office Suite
- CRM skills
- Salesforce
Certification
- Customer Care
- Advanced Selling Skills
- Effective Management
- Time Management
- Marketing & Communications
- Business Intervention Consultancy
- Delivering Inspirational Presentations
- Essential Communication Skills
Languages
English
Full Professional
French
Limited Working
Timeline
Territory Sales Manager
Dass Metal Products
01.2023 - 01.2024
Bus. Development Mgr.
Lamberti Chemicals
01.2019 - 01.2023
Growth Mgr.
ECOBAT for Gypsum
01.2017 - 01.2019
Bus. Development Mgr.
TransCanada Turbines
01.2015 - 01.2016
- Customer Care
- Advanced Selling Skills
- Effective Management
- Time Management
- Marketing & Communications
- Business Intervention Consultancy
- Delivering Inspirational Presentations
- Essential Communication Skills
Bachelor of Business Administration - Marketing Major
Washington International University
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