Zaher Audi

• Assist in organizing and implementing youth/young adults’ programs, such as retreats, training and coaching.
• Develop & maintain effective relationships with various community partners and church members.

Being a computer proficient, I enjoy working with computers, here i am helping the team by sorting and inspecting the conditions of computers and all type of peripherals.

- Excelled in commercial non-life insurance consulting, specializing in real estate and Gas Oil sector clients, securing deals exceeding $250M USD with premiums over $2M/ Policy.
- Managed division's operations profitability resulting in the highest revenues in company history.
- Enhanced customer experience by engaging with internal and external customers to provide the best-in-industry customer experience.
- Built processes and implemented policies to maximize overall productivity, led a team of service representatives towards achieving and exceeding goals.
- Formulated processes and documentation to ensure the optimum use of resources within OAB and proposed cost-effective solutions for efficient and effective operations.
- Contributed to achieving budgeted growth objectives and profitability by analyzing data, developing and executing plans to mitigate negative impacts, leading human resource functions, including interviewing and hiring personnel, employee training, performance evaluations, and coordination of work schedules.
- Designed and implemented systems and procedures to reflect operational improvements, meeting financial and performance goals, managed internal support services, maximized output of the various support departments.
- Established client and agent service standards, developed, documented, and audited agency operating procedures, service standards, and expectations, promoted compliance with market expectations.
- Supervised, trained, and monitored staff performance, adjusting training programs as necessary, evaluated effectiveness, and ensured team members' retention.
- Promoted good company relations with clients, brokers, and members, ensured timely communication and response to inquiries, established division's performance standards and timely reporting.
- Ensured timely production of claims disbursement cycles, maintained adequate historical claims information records, and ensured timely responses and problem resolutions are created in handling claims inquiries.
-Led, designed, and supervised the creation of an online portal with unique ideas used for the firm sales producers' benefits.

• Reported to MD, MMG LLC is a restaurant, kitchen contractor & industrial kitchen equipment specialist, based in Dubai, Kuwait, Bahrain, & Qatar
• Monitored daily maintenance operations, plan preventive maintenance schedules (chillers, cold room, generators, plumbing), respond for corrective maintenance with priority awareness
• Assigned tasks & make subcontracting to satisfy either Dubai Civil Defense fire systems fighting & fire alarms rules or the Dubai Municipality when it comes to Low Gas Pressure systems, pest control, water purifying and tanks cleaning, chemical dosing, mechanical electrical systems, cleaning decreasing Hoods and ducts, control and maintain balanced ventilation to avoid any disordered pressure and not wanted smell in kitchens
• Deal with all kind of service request and work orders
• (Planned or scheduled, on demand or call-in…)
• Keep history logging, and implement statistics to improve maintenance efficiency and execute plans to reduce TCO
• Administered different service maintenance contracts, build a new maintenance team by recruiting new technicians, supervised, distributed tasks, motivated and trained the team
• Restructured the maintenance procedures and logging system
• Responsible for finding new suppliers, maintaining effective supply chain between MMG suppliers and clients
• Generated revenue by direct sales of equipment
• Administered the workshop and the tools, asset and inventory control
• Previous highlights

• Provided technical Mechanical Education for different classes of students with different ages
• Responsible for class and lessons preparation
• Provided on job training “workshop training” for all my students

• Specialized in computers maintenance, contractual client, technical support, & service solutions for small & midsize enterprises.

• Responsible for new product introduction, introduced new company sales leads, helped in creating market awareness for the company products “Laptops & PDA’s