Zaheer Uddin Sajid
Brampton
Summary
Hardworking and driven sales management professional with 4 years of years of experience equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
6
6
years of professional experience
Work History
AZ Driver
Almon Equipment Limited
07.2022 - Current
- Improve customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieve safe driving records by consistently following traffic rules and regulations.
- Enhance vehicle longevity with regular maintenance checks and repairs as needed.
- Provide exceptional customer service, addressing concerns and resolving issues promptly.
- Collaborate effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Ensure timely deliveries by strictly following routes, using GPS navigation systems, and staying update on road conditions.
- Develop strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Operate different autonomous such as bridge master, paint, roll off, flat bed and pick up truck, flusher, and sweeper
- Facilitate road and highway closures and flagging
- Train new operators on different equipment’s trucks
- Load and Unload steel and concrete barriers on construction site to restrict and secure the working area for workers
Technical Support, Service Desk
CompuCom Canada Co
05.2022 - 06.2022
- Provided technical support over the phone and served as a primary contact for over 124 Electoral District for Elections Ontario Technology in the Polls (TiP) 2022 General Election Project
- Answered incoming calls, responded to technical inquiries, managed complaints, troubleshoot technical problems and provided general technical support and information
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Help Desk Support Analyst
EZTax.ca t
12.2020 - 02.2022
- Received an average of 50-60 calls/inquiries every day and consistently meet the SLA's
- Experienced with different software's such as Profile, Turbo Tax, U-file, and QuickBooks
- Replied to all the customer queries and provide support for any ongoing issues related to their account
- Performed troubleshooting, investigation, analysis, and evaluation of day-to-day problems to resolve system issues and track these issues
- Replied to all the customer queries and provide support for any ongoing issue related to their account
- Provided support for conference room technology- audio/video including TV's, KVM's, Projectors etc.
- Collaborated with IT team to develop and implement new processes, improving overall service quality.
Sales Manager
Hardwood Giant
09.2017 - 11.2020
- Responded to customer inquiries/ concerns and provided information regarding products/stock through emails and phone calls
- Dealt with customers’ complaints and investigated the problem or concerns and resolved issues
- Collaborated with marketing teams to develop new sales strategies, create targeted promotional campaigns, driving customer engagement and sales growth.
- Ensured strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
- Prepared a weekly report on the base of customer concerns, sales reps, and submitted to VP for the weekly meetings
- Performed accounting tasks, including creating customer invoices, collecting, and processing payments.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
Education
Police Foundation
Sheridan College
Brampton, ON04.2015
Skills
- Coaching and Mentoring
- Profit and Revenue-Generating Strategies
- Market Research and Marketing Strategies
- Communication and Engagement Techniques
- Business Development and Planning
- Expert in Negotiations and Closing Deals
Timeline
AZ Driver
Almon Equipment Limited
07.2022 - Current
Technical Support, Service Desk
CompuCom Canada Co
05.2022 - 06.2022
Help Desk Support Analyst
EZTax.ca t
12.2020 - 02.2022
Sales Manager
Hardwood Giant
09.2017 - 11.2020
Police Foundation
Sheridan College
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