Summary
Overview
Work History
Education
Skills
References
Websites
Accomplishments
Languages
Other work
Timeline
Generic

Samara Sayeef

Regina,Canada

Summary

Accomplished professional specializing in client relations and process improvement with a proven track record at Melonades Digital. Led initiatives resulting in a 98% client retention rate. Expertise in Microsoft Office suite and strategic planning enhances operational efficiency. Recognized for adaptability and collaboration, consistently surpassing performance goals through innovative solutions.

Overview

6
6
years of professional experience

Work History

Co-Op Student- Workforce Management and Customer Foundation

SaskPower
Regina, Saskatchewan
09.2024 - 04.2025
  • Developed 150+ training tools (job aids, SAP simulations) to support CSR onboarding.
  • Analyzed knowledge test data to fine-tune training delivery and increase CSR readiness.
  • Managed administrative processes through SharePoint and streamlined internal forms.
  • Created memos, slide decks, and internal communications for leadership and operations.
  • Provided process improvement recommendations to enhance the effectiveness of training programs.
  • Notable accomplishments: Cut training rollout time by 30% at SaskPower by designing simulation-based content.

Financial Services Representative

Conexus Credit Union
Regina, SK
02.2024 - 08.2024
  • Delivered in-person customer service to clients daily, ensuring clear communication, confidentiality, product education and service excellence.
  • Supported retail service operations by performing branch balancing and preparing reports for branch leadership.
  • Maintained professional, solution-oriented service to resolve client concerns and enhance satisfaction.
  • Processed routine and sensitive transactions—such as welfare checks—with precision and confidentiality, maintaining trust and regulatory compliance.
  • Followed standardized policies and procedures to ensure secure, consistent handling of sensitive transactions.
  • Notable accomplishments: Onboarded 200+ clients to digital banking platforms at Conexus.

Executive → Senior Executive → Assistant Manager

Melonades Digital
Dhaka
08.2019 - 08.2023
  • Managed a portfolio of 15+ major clients, serving as the primary point of contact. Handled 25+ weekly communications across email, meetings, and reports to maintain strong, responsive relationships. Achieved a 98% client retention rate through professionalism, empathy, and follow-through.
  • Directed campaign execution across marketing, design, and admin teams—overseeing 25+ concurrent campaigns and ensuring timely, accurate delivery. Led a team of up to 10, facilitated weekly meetings, mentored junior staff, and maintained cohesion across departments.
  • Maintained 100+ client records and deliverables per quarter, ensuring 100% accuracy, confidentiality, and alignment with internal standards. Oversaw daily operations and optimized document workflows to reduce errors and increase efficiency.
  • Produced performance briefs, project updates, and data-driven reports for clients and leadership. Used insights to support decision-making, strengthen campaign strategy, and drive continuous improvement.
  • Led client onboarding through welcome kits, documentation support, and coordinated handoffs. Championed digital integration and process enhancements that helped the team meet 100% of its KPIs.

Education

Master of Administration - Leadership

Levene Graduate School of Business, University of Regina
04.2025

Skills

  • Tools: Microsoft Office suite, Microsoft 365, Google workspace, Dropbox, Google Drive, Adobe Acrobat pro, Skype, SharePoint, SAP, POS and Document Management software
  • Communication
  • Organization
  • Time Management
  • Problem-Solving
  • Decision-Making
  • Adaptability
  • Attention to Detail
  • Multitasking
  • Collaboration
  • Delegation
  • Strategic Planning
  • Conflict Resolution
  • Emotional Intelligence
  • Initiative
  • Accountability
  • Team Building
  • Project Management
  • Workflow Optimization
  • Professionalism
  • Discretion
  • Tech Savvy
  • Client Relations
  • Process Improvement
  • Resource Allocation
  • Documentation
  • Typing Speed: 60 WPM

References

  • Amanda, Hancock, PhD Associate Dean, Graduate Programs, amanda.hancock@uregina.ca, +1306-585-4738, +1709-690-8139, Hill and Levene School of Business, University of Regina, Course Supervisor, Contact: +1306-585-4738 (Office) /+1709-690-8139 (mobile)
  • Mahfuza, Kamal, Senior Manager, Marketing, mahfuza@pathao.com, +8801733523552, Pathao, Work Supervisor, Contact: +8801733523552
  • Jolene, Belliveau, Specialist, Customer Experience Workforce & Customer Foundation, Customer Advisory Services and Revenue Assurance (CASRA), jbelliveau@saskpower.com, +1306-527-5422, SaskPower, Co-Op Supervisor, Contact: +1306-527-5422 (mobile)

Accomplishments

  • Achieved a 98% client retention rate at Melonades Digital through proactive issue resolution and follow-up.
  • Frequently recognized by supervisors for empathy, active listening, and solution-oriented service in the form of awards.

Languages

English
Native/ Bilingual

Other work

  • Customer Service Associate, Concessions (Compass Group Canada | Nov 2023-Aug 2024)
  • Executive – Brand Communications (Beatnik Digital | May 2017-Aug 2019)

Timeline

Co-Op Student- Workforce Management and Customer Foundation

SaskPower
09.2024 - 04.2025

Financial Services Representative

Conexus Credit Union
02.2024 - 08.2024

Executive → Senior Executive → Assistant Manager

Melonades Digital
08.2019 - 08.2023

Master of Administration - Leadership

Levene Graduate School of Business, University of Regina

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Samara Sayeef