Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Zahara Cissé

Summary

Passionate about the field of management and business, I specialize in management, organization, marketing and human resources. Bilingual in French and English, I am committed to fostering growth and engagement while aligning talent strategies with business objectives. With proven experience in the sector, I am ready to make a meaningful contribution to your team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Management and Leasing Agent

Cogir Immobilier
01.2024 - Current


  • Performed cold-calling and follow-ups with leads to secure new revenue.
  • Proactively managed client correspondence and recorded tracking and communications.
  • Used CRM software to record customer interactions and track general sales activities for review and follow-up.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Greeted clients, showed apartments, and prepared leases.

Bilingual Customer Service Specialist

Neo Financial
06.2023 - 12.2023
  • Respond to customer inquiries, concerns and issues in a timely and courteous manner regarding credit card issues, late payment, delinquency.
  • Communicate fluently in two languages to assist customers who prefer to interact in French or English
  • Interact with customers through various communication channels such as telephone, email, live chat and social media
  • Collaborate with other teams or departments to resolve complex issues that may require technical expertise or in-depth investigation
  • Ensure a positive customer experience by actively listening to customer feedback, demonstrating empathy and working to find effective solutions

Internship Project Management

Magis Asset management
01.2023 - 06.2023
  • Provide detailed information on properties, rates, rental conditions and answer any questions
  • Reservation Management: Take charge of booking rentals by ensuring that details are correctly recorded, availability checked and confirmations sent to guests
  • Analyzed problems and worked with teams to develop solutions.
  • Explain terms and conditions to tenants and assist them in completing necessary paperwork
  • Oversee payments of rent, security deposits and associated fees, ensuring they are made on time and correctly recorded
  • Help promote available properties by updating online advertisements, creating attractive marketing materials and participating in real estate events or fairs

Assistant Guest Services Supervisor

Andaz Hyatt Hotel
09.2022 - 01.2023
  • Set and managed policies for concierge services and guest relations.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Processed guest payments and provided accurate change.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Maintained up-to-date knowledge of products and services offered.
  • Supported team members by offering constructive feedback and coaching as needed.

Bilingual Travel Consultant

AMEX GPT
01.2020 - 01.2022
  • Organized trips for individual, family and business travelers.
  • Informed clients of travel policies and utilized preferred vendors to maximize company profits
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Collected, handled and documented payments for travel services and associated feels.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Supervised payments via credit and point and handled sensitive information with professionalism and discreteness.
  • Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.

Education

Honors BACHELOR OF INTERNATIONAL MANAGEMENT - Commerce

University of Ottawa
Ottawa, ON
04-2025

Project Management Course ( Exchange Student )

Tilburg University
Tilburg, Netherland
05-2023

High School Diploma -

Lycée Francais Claudel Ottawa
Ottawa, ON
01.2020

Skills

  • Microsoft Office
  • Business processes and procedures
  • CRM software
  • Staff management
  • Cross-cultural communication
  • Business analysis
  • Operations management
  • Good judgment
  • Reception desk management
  • Team work and time management
  • Gantt charts
  • Project scheduling
  • Strong writing

Certification

Google Garage; Foundations of Digital Marketing 2025

Google Garage; Attract and Engage Customers 2025

Alison; Introduction to Property Management

2025

Alison; Diploma in Business Management and Entrepreneurship

Coursera; AI for Everyone 2025

Microsoft Learn; Introduction to Artificial Intelligence 2025

Google Digital Garage; Use AI to Grow Your Business 2025

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Management and Leasing Agent

Cogir Immobilier
01.2024 - Current

Bilingual Customer Service Specialist

Neo Financial
06.2023 - 12.2023

Internship Project Management

Magis Asset management
01.2023 - 06.2023

Assistant Guest Services Supervisor

Andaz Hyatt Hotel
09.2022 - 01.2023

Bilingual Travel Consultant

AMEX GPT
01.2020 - 01.2022

Honors BACHELOR OF INTERNATIONAL MANAGEMENT - Commerce

University of Ottawa

Project Management Course ( Exchange Student )

Tilburg University

High School Diploma -

Lycée Francais Claudel Ottawa

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Zahara Cissé