Summary
Overview
Work History
Education
Skills
Timeline
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Zagorka Mladenovic

Etobicoke,ON

Summary

Enthusiastic and reliable professional, who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience

Work History

Server /Bartender

Chuck's Roadhouse Bar and Grill
Mississauga
09.2022 - 02.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Increased sales significantly by upselling higher-end products to customers.
  • Upheld strict regulations for safe alcohol service and food safety.

Server

Fume Bar and Lounge
Mississauga
08.2021 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Inspected dishes and utensils for cleanliness.

Server

Denny's Restaurant
Mississauga
03.2020 - 11.2020
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Education

College Diploma - Fashion Management

George Brown College
Toronto, ON
12.2022

Skills

  • Exceptional Time Management Skills
  • Friendly with Strong Work Ethic
  • Suggestive Selling
  • Problem-Solving Strengths
  • Product and Service Knowledge
  • Smart Serve Certificate

Timeline

Server /Bartender

Chuck's Roadhouse Bar and Grill
09.2022 - 02.2024

Server

Fume Bar and Lounge
08.2021 - 10.2022

Server

Denny's Restaurant
03.2020 - 11.2020

College Diploma - Fashion Management

George Brown College
Zagorka Mladenovic