Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
ZAGID CAIN

ZAGID CAIN

Los Angeles

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

SERVER

SOL AGAVE (L.A LIVE)
LOS ANGELES
08.2024 - Current
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Recognized by management for providing exceptional customer service.

Server

MAMA X DIOS (Beverly Hills)
LOS ANGELES
10.2021 - Current
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided excellent customer service to ensure satisfaction.
  • Trained new employees to perform duties.
  • Monitored dining room for cleanliness and proper set-up at all times.

Education

Some College (No Degree) -

UNIVERSIDAD DE GUADALAJARA
JALISCO,MEX

Skills

  • Customer service
  • Sanitation standards
  • Conflict resolution
  • Team collaboration
  • Sales promotion
  • Effective communication
  • Customer engagement
  • Upselling techniques
  • Make sure the guest gets the 'PLUS' factor
  • Sales expertise
  • Item promotion
  • Effective customer upselling
  • Hospitality service expert
  • Performance improvement
  • Good collector of 'YELPS' and reviews

Accomplishments

  • TOP 3 SERVER
  • TOP 3 YELP COLLECTER
  • TOP 3 ITEM SALE CHALLENGES

Certification

  • CALIFORNIA FOOD HANDLER
  • ABC ALCOHOL
  • SEXUAL HARRASMENT

Languages

Spanish
Full Professional
English
Professional

Timeline

SERVER

SOL AGAVE (L.A LIVE)
08.2024 - Current

Server

MAMA X DIOS (Beverly Hills)
10.2021 - Current

Some College (No Degree) -

UNIVERSIDAD DE GUADALAJARA
ZAGID CAIN