Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
Accomplishments
Timeline
Generic

Zafrul Hasan Shuvo

Winnipeg,MB

Summary

Seasoned professional with 7 years of multinational corporate experience. Proven track record of success in telco industry, with expertise in
Design, optimization, Data analysis and project management skills. Demonstrated ability to problem solving and analytical skills. Seeking to
bring extensive experience and dedication to excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front End Supervisor

The Home Depot
Winnipeg, MB
05.2022 - Current
  • Directed a team of 15 associates, boosting productivity by 25% through targeted training initiatives and implementation of enhanced
    customer service protocols using CRM systems.
  • Train, mentor, and supervise front-end associates, fostering a positive work environment and encouraging professional development.
    Monitor cash handling procedures and ensure compliance with company policies, minimizing discrepancies and maintaining financial
    accuracy.
  • Manage scheduling and staffing for the front end, optimizing labor costs while ensuring adequate coverage during peak hours.
  • Address customer inquiries and concerns promptly, resolving issues to enhance customer satisfaction and loyalty.
  • Collaborate with management to implement promotional activities and ensure effective merchandising at the front end.
  • Analyze sales and operational reports to identify trends and areas for improvement, recommending strategies to enhance performance.
  • Conduct regular audits of cash registers and tills, ensuring adherence to company protocols and maintaining accountability.

Technical Support Representatvice (Remote)

Advantage Communication Limited
Charlottetown, PEI
03.2022 - 05.2022
  • Provide exceptional technical support to customers via phone, email, and chat, addressing inquiries and resolving issues related to products
    and services.
  • Diagnose and troubleshoot hardware and software problems, guiding customers through step-by-step solutions to ensure effective
    resolutions.
  • Maintain detailed records of customer interactions and technical issues in the ticketing system, ensuring accurate tracking and follow-up.
  • Collaborate with cross-functional teams, including engineering and product development, to escalate and resolve complex technical issues.
  • Educate customers on product features and best practices, enhancing user experience and satisfaction.
  • Conduct product demonstrations and training sessions for customers and team members, promoting effective use of technology solutions.
  • Stay current with product updates, industry trends, and emerging technologies to provide informed support and recommendations.
  • Assist in developing knowledge base articles and support documentation to improve self-service options for customers.

Project Support Associate Manager

Banglalink Digital Communication
Winnipeg, MB
08.2014 - 12.2021
  • Managed cross-functional project teams, ensuring timely delivery of projects under budget while enhancing efficiency by implementing Agile
    methodologies, leading to a 25% increase in overall project completion rates.
  • Collaborate with project managers and stakeholders to define project goals, deliverables, and timelines, ensuring alignment with
    organizational objectives.
  • Assist in developing project plans, including resource allocation, budgeting, and scheduling, to optimize efficiency and meet project
    milestones. Achieving a 95% completion rate within budget over a two-year period.
  • Monitor project progress and performance through regular status updates, identifying potential risks and implementing mitigation
    strategies.
  • Facilitate communication between cross-functional teams, ensuring all members are informed and engaged throughout the project lifecycle.
  • Prepare and present project documentation, including reports, presentations, and meeting minutes, to support decision-making processes.
  • Conduct project evaluations and post-project analyses to identify lessons learned and improve future project performance.
  • Support the implementation of project management best practices and tools to enhance team collaboration and productivity.

Education

Bachelor of Science - Electrical And Electronic Engineering

American International University-Banglaldesh
Dhaka, Bangladesh
05-2014

Skills

  • Administrative Support
  • Customer Support Expertise
  • Data Management Efficiency
  • Data Analysis
  • Technical Support
  • Project Coordination
  • Financial Administration
  • Performance Evaluations
  • Network diagnostics
  • Systems Analysis
  • Problem-Solving
  • Multitasking

Affiliations

Sports Secretary
Winnipeg, MB • CBA (Canadian Bangladeshi Association) • August 2023 - Present
The Canada-Bangladesh Association of Manitoba (CBA) is a socio-cultural and philanthropic forum of the immigrant Bangladeshis in Manitoba. It is a non-political, non-discriminatory, and non-profit association registered with Companies Office Manitoba. The aims and objectives of CBA is to preserve, support and promote the cultural identity of Bangladesh by observing different religious and cultural festivals and events of Bangladeshi people. CBA promotes multiculturalism and promote greater understanding between the Bangladesh community and other communities in Manitoba. CBA also provides support and assistance to the newcomers and immigrants in Manitoba.

Public Relationship Secretary
Winnipeg, MB • Bengal Tiger Sports club • April 2022 - Present
Bengla Tiger is the oldest sports club of Bengali community in Winnipeg. It is a non-profitable organization. Bengal Tigers take part on the Summer league of Manitoba Cricket association in Winnipeg. Bengal Tiger has 2 teams. Besides we organize Summer Picnic, Kids Cricket Session, also some Sports events and Senior events.

Languages

Bengali
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Certification

  • Supply Chain Management (SCM)
    Institute of Business Administration (IBA), University of Dhaka • 2016
  • CCNA
    American International University-Bangladesh • 2015

Accomplishments

  • Awarded for Best employee of the Year for implementing 1000 4G sites in shorted time.
  • Awarded Department supervisor of the year.
  • Best Employee of the month

Timeline

Front End Supervisor

The Home Depot
05.2022 - Current

Technical Support Representatvice (Remote)

Advantage Communication Limited
03.2022 - 05.2022

Project Support Associate Manager

Banglalink Digital Communication
08.2014 - 12.2021

Bachelor of Science - Electrical And Electronic Engineering

American International University-Banglaldesh

Similar Profiles

CREATE PROFILE
Zafrul Hasan Shuvo