Zafiro Sanchez
KB and Co
Edmonton,Canada
2
Languages
Dynamic and reliable professional with a strong background in high-volume customer service and hospitality. Proven ability to enhance guest experiences through exceptional communication, bilingual fluency in English and Spanish, and efficient problem-solving. Adept at managing cash operations and inventory while maintaining rigorous standards for cleanliness and organizational efficiency.
Work History
Barista
5 Months- Service Quality: Delivered high-quality beverage preparation and presentation while engaging with a diverse clientele to promote a positive dining atmosphere.
- Financial Accuracy: Accurately handled high volumes of cash transactions and POS operations, ensuring seamless checkout processes.
- Operational Support: Maintained optimal inventory levels by monitoring supplies and restocking essential products to prevent service delays.
- Process Optimization: Collaborated with team members to refine workflow during high-traffic periods, improving overall service efficiency.
- Compliance & Safety: Upheld stringent health and safety protocols by maintaining a sanitized, organized workspace including machines, utensils, and seating areas.
- Conflict Resolution: Addressed and resolved customer concerns professionally, turning potential negative experiences into opportunities for loyalty.
- Position concluded due to staff reductions
Education
Bachelor of Arts - Psychology
(In Progress)
High School Diploma
Skills
Languages: Native/Bilingual proficiency in Spanish and English.
Soft Skills: Time Management
Decision-Making
Multitasking
and Adaptability.
Availability: Flexible schedule
including weekends.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Core Competencies
- Customer Relations: Conflict mediation, resolution of complex complaints, and proactive engagement to foster brand loyalty.
- Operational Excellence: Expert in opening/closing procedures, cash register operation, and inventory restocking.
- Team Leadership: Collaborative communication and streamlining operations during peak hours to ensure maximum productivity.
- Technical Skills: Precise attention to detail in food/beverage preparation and strict adherence to health and safety standards.
Timeline
Barista
KB and Co
08.2025 - 01.2026Read More
M.E. LaZerte High School
High School Diploma
Read More
MacEwan University
Bachelor of Arts from Psychology
Read More