Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zafiirah Dookhith

Laval,QC

Summary

Dynamic Service Consultant with a demonstrated history of success at Dayforce (Ceridian), specializing in client relationship management and SQL database optimization. Proven leader in implementation projects, consistently improving operational efficiency and enhancing client satisfaction. Bilingual professional with strong problem-solving abilities and a collaborative approach, ensuring seamless payroll and HR processing for over 5,000+ employees. Skilled in identifying client requirements and delivering customized solutions that drive measurable results and long-term satisfaction.

Overview

8
8
years of professional experience

Work History

Service Consultant

Dayforce
05.2021 - 06.2024
  • Acted as a primary liaison for clients, offering expert guidance on products and services while ensuring clear, consistent communication throughout all stages of the engagement.
  • Delivered implementation services to clients, ensuring successful deployment and integration of solutions.
  • Documented and validated clients' business requirements, mapping them to dayforce functionalities and configuring system to meet specified needs.
  • Led consulting sessions ( Internal and external), capturing detailed meeting notes and ensuring alignment with client objectives.
  • Provided ongoing consulting and support to clients post-implementation, offering expertise in quality assurance and continuous process improvement.
  • Developed and optimized SQL database scripts, ensuring efficient data management and system performance.
  • Handled multiple projects & customers at the same time ( JD sports Canada, Accenture...)
  • Supported the sales cycle by reviewing proposed solutions, providing strategic feedback, and assisting with project scoping and effort estimation.
  • Data extraction and mapping to dayforce HCM

Payroll Specialist

Dayforce ( Ceridian )
03.2018 - 05.2021
  • Administered end-to-end payroll cycles, ensuring accurate processing, reconciliation, auditing, and timely submission of tax filings, benefits, and associated data.
  • Ensured the accurate and timely execution of payroll activities, including employee changes, off-cycle payments, and payroll-related adjustments for assigned client portfolios such as Blackrock, Amex, UBS, Caleres, Intelcom and many more
  • Oversaw quality control and auditing procedures to maintain high levels of accuracy and reduce error rates in payroll processing.
  • Collaborated with cross-functional teams to promptly address client payroll issues and efficiently resolve employee inquiries.
  • Developed, maintained, and periodically reviewed standard operating procedures (SOPs), conducting quarterly audits to ensure compliance and drive process improvements
  • Identified and implemented opportunities for process enhancements, proactively anticipating challenges and contributing to continuous improvement initiatives.

Banking Associate

Cim Finance Ltd
12.2016 - 03.2018
  • Engaged with customers to address daily advisory needs, service transactions, digital banking education, and issue resolution in alignment with banking protocols.
  • Assessed customer needs and directed them to appropriate specialists, exercising sound judgment in handling sensitive and confidential information.
  • Provided support to front-line staff by managing scheduled cash and non-cash transactions and resolving complex service-related issues.
  • Contributed to the timely and accurate execution of operational business processes and standard procedures.
  • Ensured all prepared documentation was accurate, aligned with business objectives, and compliant with regulatory standards, codes of conduct, and ethical guidelines.
  • Promoted customer confidence in digital banking by providing guidance and training on mobile, ATM, and online banking platforms.

Education

Diploma - Business Management & Accounting

Advancing Business Education
United Kingdom
05-2020

Skills

  • Experience in dealing with high volume payroll (>3000) customer employees
  • Proficiency in MS office
  • HCM SaaS & Implementation experience
  • Excellent communication ( Bilingual )
  • Client relationship building
  • Account management globally
  • Documentation review
  • Payment processing
  • SQL & XML
  • Experience with dayforce HCM
  • Performs monthly reconciliations of tax remittances
  • Auditing skills
  • Willing to learn
  • Teamwork and collaboration
  • Customer service oriented
  • Time management
  • Problem-solving abilities
  • Adaptability and flexibility

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Service Consultant

Dayforce
05.2021 - 06.2024

Payroll Specialist

Dayforce ( Ceridian )
03.2018 - 05.2021

Banking Associate

Cim Finance Ltd
12.2016 - 03.2018

Diploma - Business Management & Accounting

Advancing Business Education

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Zafiirah Dookhith