Zafar Waseem

• Enhanced brand visibility by securing high-profile sponsorships for various events and campaigns.
• Streamlined sponsorship processes for efficient management and improved communication with potential sponsors.
• Negotiated favorable terms with sponsors, resulting in mutually beneficial agreements and long-term partnerships.
• Coordinated cross-functional teams to ensure seamless execution of sponsorship deliverables and commitments.
• - Developed and implemented effective sponsorship strategies to attract and retain sponsors.- Negotiated sponsorship agreements, ensuring mutually beneficial terms for both parties.- Cultivated and maintained relationships with existing sponsors, addressing their needs and concerns.- Identified and pursued new sponsorship opportunities, resulting in increased funding.- Coordinated sponsorship events, ensuring seamless execution and maximum exposure for sponsors.- Prepared and delivered compelling presentations to potential sponsors, highlighting the benefits of partnership.- Collaborated with cross-functional teams to integrate sponsorships into marketing campaigns.

• Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
• Streamlined support processes for increased efficiency and reduced response times.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Collaborated with cross-functional teams to address customer concerns and improve overall service quality.

Responded to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolved product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution

- Maintained accurate and detailed records of customer interactions and transactions

- Collaborated with other departments to address and resolve customer concerns

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

Responded to customer inquiries via phone, email, and chat in a timely and professional manner

- Resolved product or service issues by clarifying the customer's complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution

- Maintained accurate and detailed records of customer interactions and transactions

- Collaborated with other departments to address and resolve customer concerns