Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Zadeed Abdullah

St John's,Canada

Summary

Seeking opportunities to establish a solid career foundation. Demonstrates adaptability and a strong work ethic, excelling in both team-oriented and independent environments. Proven ability to motivate teams and foster positive dynamics to achieve ambitious objectives. Committed to promoting a culture of open communication and empowerment to enhance organizational success.

Overview

4
4
years of professional experience

Work History

Supervisor

Thaï Express
St John's, Canada
08.2023 - Current
  • Prepared and cooked menu items, ensuring consistency in taste and presentation.
  • Trained new employees and assisted with the successful opening of a new store location.
  • Simultaneously worked at both locations daily to support operations and maintain consistency.
  • Trained and supervised new staff for the successful opening of a new store location.
  • Managed truck unloading, inventory stocking, cash balancing, and paperwork.
  • Responsible for balancing daily sales and inventory, as well as calculating weekly totals.
  • Delivered exceptional customer service by handling refunds, resolving issues, and implementing retention strategies, resulting in repeat business and positive feedback.
  • Maintained high cleanliness and sanitation standards, achieving excellent health inspection scores.

Shift Manager

Blaze Pizza, LLC
St John's, Canada
07.2022 - 08.2023
  • Implemented strategic initiatives to optimize productivity and efficiency.
  • Demonstrated exceptional problem-solving skills by effectively addressing and resolving customer complaints, resulting in an 18% improvement in customer satisfaction ratings.
  • Given the responsibility to open and close the store after demonstrating reliability.
  • Proactively trained and mentored team members, fostering a positive and collaborative work environment.
  • Achieved exceptional guest service ratings.
  • Prepared, assembled, and fired pizzas for guests.
  • Increased operational efficiency and execution of successful marketing campaigns.
  • Mentored and coached new employees, providing ongoing support and guidance to facilitate their professional growth and development.

Retail Sales Associate

Wilson Fuel Co. Limited
04.2022 - 05.2022
  • Handling customer transactions, including credit, debit, cash payments, loyalty, and gift cards.
  • Maintaining sales of alcohol, tobacco, and lottery.
  • Stocking, labelling, and sales of merchandise.
  • Maintaining COVID protocols and store cleanliness.
  • Knowledge of POS (Point of Sale) system and daily sales calculation.

Customer Care Representative

S & P Data
St John's, Canada
06.2021 - 12.2021
  • Handling 25+ business calls daily, including retrieving customer data, taking payments, presenting relevant product information.
  • Ordering equipment, escalating and transferring to appropriate departments.
  • Memorized the entire line of company policies, providing technical support as well as resolving issues.
  • Building customer rapport, de-escalating situations, and protecting confidentiality.
  • Maintaining calm and professional behaviour with frustrated customers.
  • Knowledge of business software, including STMS and Rio.

Education

Diploma - Public Policy, Political Science and Government

Memorial University
Newfoundland and Labrador, Canada
08.2024

Higher National Diploma - Science

RAJUK Uttara Model College
01.2019

Skills

  • Political Science
  • Effective communication
  • Team collaboration
  • Customer service
  • Training and mentoring
  • Policy and procedure development
  • Inventory control
  • Attention to detail
  • Operations management
  • Public Policy
  • Group Policy

Languages

English
Full Professional
Bengali
Native/ Bilingual
Hindi
Limited

Timeline

Supervisor

Thaï Express
08.2023 - Current

Shift Manager

Blaze Pizza, LLC
07.2022 - 08.2023

Retail Sales Associate

Wilson Fuel Co. Limited
04.2022 - 05.2022

Customer Care Representative

S & P Data
06.2021 - 12.2021

Diploma - Public Policy, Political Science and Government

Memorial University

Higher National Diploma - Science

RAJUK Uttara Model College

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Zadeed Abdullah