Zackie Farah
Vaughan,ON
Summary
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales
Eddystone Interiors
03.2023 - 08.2024
- Welcomed and assisted clients in person and over the phone, providing a friendly and professional first point of contact
- Responded to inquiries, scheduled appointments, and ensured prompt resolution of customer concerns
- Facilitated the sales process, including preparing quotes, invoices, and purchase orders
- Assisted clients in selecting products and services, offering expert advice on home renovation options
- Maintained organized filing systems for contracts, client information, and project documentation
- Managed office supplies, ensuring availability and restocking as necessary for smooth daily operations
- Scheduled and confirmed appointments for sales consultations, installations, and follow-up visits
- Implemented a calendar system to optimize appointment scheduling, reducing downtime and maximizing efficiency
- Acted as a liaison between clients and the project management team, facilitating effective communication to ensure client expectations were met
- Managed incoming and outgoing correspondence, including emails, and calls
- Addressed and resolved customer issues promptly, maintaining a high level of customer satisfaction
- Collaborated with various departments to streamline processes and improve overall customer experience
- Acquired and maintained a comprehensive understanding of the company's products and services, enabling effective communication with clients
- Stayed updated on industry trends to provide relevant information to potential clients during consultations
Server
Nascosto Ristorante
10.2021 - 03.2023
- Handled customer orders
- Ensured a comfortable experience for all guests
- Served drinks to guests (cocktails, beer, wine, etc.)
- Served food to guests
- Polished glasses, cutlery, and plates
- Ensured a smooth flow of work through kitchen staff and out to customer
- Helped other servers in their positions where needed
- Made sure everyone left having a positive experience
- Jotted down customer orders and promptly delivered food and drinks
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
CNC Operator
Richmond Kitchen Doors Inc.
03.2021 - 09.2021
- Was lead CNC Operator, Capable of programming and designing kitchens
- Loaded MDF sheets to create cabinet doors
- Handled edge banding
- Ensured customer satisfaction by listening to specifics
- Helped solve style and design issues
- Looked over all my colleagues work to ensure no faults (ex: damages, holes, etc.)
Busser/Server
Bocconcino Ristorante
09.2020 - 11.2020
- Greeted customers and seated them
- Cleaned entire tables (including chairs)
- Cleaned door handles and windows (including extra steps to ensure protection from COVID-19)
- Handled cutlery
- Made coffee for guests
- Served drinks to guests (beer, wine, pop, etc.)
- Ensured customer satisfaction with each dish
- Ensured everyone complied with all government guidelines for COVID-19
Manager
Pizza Nova
12.2013 - 07.2020
- Handled all front store operations
- Ensured full satisfaction in orders
- Made customer orders
- Guided and helped new staff
- Worked opening and closing shifts alone
- Assisted employees in performing duties assigned to them
- Ensured smooth operations of the business and work flow from the customers service to the customers home
Administrative Assistant
Richmond Traders Inc.
12.2020 - 03.2020
- Answered customer calls
- Wrote and replied to emails
- Used Microsoft Word to print COA's
- Made sure a FIFO method was used for stock
- Created invoices and purchase orders
- Timed delivery's and incoming shipments for the warehouse
- Logistics work with third party companies
Education
Diploma - Paralegal Studies
George Brown College
Toronto, ON04-2024
Skills
- Closing sales
- Service-driven sales
- Negotiate sales
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Dependable and Responsible
- Multitasking
Certification
Smart Serve, 2021
Languages
English
Native or Bilingual
Persian
Native or Bilingual
French
Limited Working
Timeline
Sales
Eddystone Interiors
03.2023 - 08.2024
Server
Nascosto Ristorante
10.2021 - 03.2023
CNC Operator
Richmond Kitchen Doors Inc.
03.2021 - 09.2021
Administrative Assistant
Richmond Traders Inc.
12.2020 - 03.2020
Busser/Server
Bocconcino Ristorante
09.2020 - 11.2020
Manager
Pizza Nova
12.2013 - 07.2020
Diploma - Paralegal Studies
George Brown College
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