Summary
Overview
Work History
Education
Skills
Timeline
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Zackery Tanner

Calgary

Summary

Professional with strong background in enhancing customer satisfaction and driving impactful guest experiences. Skilled in effectively communicating, problem-solving, and adapting to dynamic environments. Strong focus on team collaboration and achieving measurable results. Known for reliability, flexibility, and positive approach to meeting evolving needs.


Professional with strong experience and readiness for labor-intensive roles. Proven ability to handle physically demanding tasks, maintain safety standards, and adapt to changing job requirements. Skilled in teamwork, efficient in completing assignments, and highly dependable with focus on achieving results. Demonstrates effective communication and problem-solving abilities essential for success in this field.

Overview

12
12
years of professional experience

Work History

Guest Experience Specialist

PHI Studios
12.2024 - Current
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
  • . Assisted in the development of promotional campaigns to attract new clientele while maintaining existing relationships.
  • Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.

Geek Squad Agent

Best Buy Canada
10.2023 - 11.2024
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.

Customer Experience Specialist

YouMoveMe
04.2016 - 09.2021
  • Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
  • Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
  • Traveled on trucks with drivers to assist with loading, unloading, and maintenance.
  • Expedited job completion times with effective teamwork among crew members while executing various Swamper functions.

Tenant Support Worker

Community Builders
06.2013 - 01.2015
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.

Education

High School Diploma -

Mcmath Secondary
Richmond, BC
06-2005

Skills

  • Exceptional communication
  • Guest relations
  • Complaint handling
  • Feedback collection
  • Tech-savviness
  • Verbal and written communication
  • Computer skills
  • Customer service
  • Strong interpersonal skills
  • Brand representation
  • Flexible schedule
  • Data entry

Timeline

Guest Experience Specialist

PHI Studios
12.2024 - Current

Geek Squad Agent

Best Buy Canada
10.2023 - 11.2024

Customer Experience Specialist

YouMoveMe
04.2016 - 09.2021

Tenant Support Worker

Community Builders
06.2013 - 01.2015

High School Diploma -

Mcmath Secondary

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Zackery Tanner