Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zackery Knorr

Bon Accord,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations Manager

BestBuy
10.2022 - 01.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Developed safety programs to protect workers and reduce injuries.
  • Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.

Sales Manager

BestBuy
05.2016 - 10.2022
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained professional, organized,positive and safe environment for employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.

Mobile Manager

BestBuy
04.2015 - 05.2016
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed team performance and identified opportunities for additional training.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Associate

BestBuy
11.2013 - 04.2015
  • Organized racks and shelves to maintain store visual appeal and engage customers.
  • Helped customers locate products and checked store system for merchandise at other locations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about technology, accessories, and general products.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Volunteer

Vernon Jubilee Hospital
09.2012 - 07.2013

Education

Cultural Studies, Psychology

Okanagan College
Vernon, BC
09.2013

High School Diploma -

Vernon Secondary School
Vernon, BC
07.2013

Skills

  • Customer Retention
  • Business Development
  • Inventory Management
  • Customer Service
  • Staff Development
  • Problem-Solving
  • Schedule Management
  • Team Player
  • Organizational Skills

Certification

First Aid

Timeline

Operations Manager

BestBuy
10.2022 - 01.2023

Sales Manager

BestBuy
05.2016 - 10.2022

Mobile Manager

BestBuy
04.2015 - 05.2016

Sales Associate

BestBuy
11.2013 - 04.2015

Volunteer

Vernon Jubilee Hospital
09.2012 - 07.2013

Cultural Studies, Psychology

Okanagan College

High School Diploma -

Vernon Secondary School

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