Zack Keldson
Virgil,ON
Summary
An enthusiastic and dedicated Honors Bachelor of Kinesiology graduate with a proven track record in customer service, team sports, and a keen interest in leveraging strong interpersonal skills. Seeking a challenging role to apply communication abilities, reliability, and team-oriented approach to contribute positively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Margaritaville Restaurant Server
Margaritaville
05.2020 - 11.2023
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Bartender, Server, Food Runner
Niagara Parks Commission, Table Rock House
08.2017 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Maintained speed of service for food orders while minimizing errors and complaints.
Hockey Official
Niagara Falls Minor Hockey Association
09.2015 - 09.2018
- Responsible for refereeing over 100 travel/ house league games involving a variety of age levels.
- Enforced safety rules to protect players from game injuries.
- Promoted good sportsmanship among players.
- Controlled game flow to maintain safe and fair environment.
Sales Rep/ Cook
Bavarian Beer Nuts/Great Lakes Candy Co.
06.2014 - Current
- Provide efficient and friendly customer service in a fast-paced sales environment at the annual Rockton World Fall Fair (Hamilton), London Beer and BBQ Show, and Niagara Falls Comic Con.
- Prepare and make high quality fudge and beernuts
Education
Bachelor of Science - Kinesiology
Wilfrid Laurier University
Waterloo, ON04.2023
High School Diploma -
Saint Michael Catholic Secondary School
Niagara Falls, ON02.2019
Skills
- Excellent interpersonal and communication skills
- Love working in a team environment but am responsible when working alone
- Decision-Making
- Active Listening
- Conflict Resolution
- Positive energy to promote a enjoyable work environment for co-workers and customers
Certification
-Smart Serve
-In the process of obtaining CPR/ First Aid training
Extracurricular Activities
-I enjoy golfing, playing pick-up hockey and working out to stay physically fit
-Member of the Niagara Falls Flyers Double ‘A’ Hockey Team, 2008 – 2018
-Member of the Canisius Jr. Griffin Baseball Team (Buffalo, NY), 2015 - 2018
Timeline
Margaritaville Restaurant Server
Margaritaville
05.2020 - 11.2023
Bartender, Server, Food Runner
Niagara Parks Commission, Table Rock House
08.2017 - 03.2020
Hockey Official
Niagara Falls Minor Hockey Association
09.2015 - 09.2018
Sales Rep/ Cook
Bavarian Beer Nuts/Great Lakes Candy Co.
06.2014 - Current
Bachelor of Science - Kinesiology
Wilfrid Laurier University
High School Diploma -
Saint Michael Catholic Secondary School
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