Summary
Overview
Work History
Education
Accomplishments
Timeline
Generic

ZACK FITZPATRICK

Hesperia

Summary

To create and integrate strategies, develop and expand existing customer sales, and to be efficient and effective in the work place with the skills acquired through training and previous work experiences.


Overview

16
16
years of professional experience

Work History

Operations Manager

DHL Supply Chain - Mars Victorville
11.2022 - Current
  • Continuously manage productivity and standards
  • Operations Status Reporting / PPLH Reporting
  • P&L Customer Reporting
  • Providing Daily/Monthly Metrics and Throughput reporting
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints
  • Operational feedback and communication (Increasing Employee Opinion Survey from 82% to 87%)

Operations Systems Analyst

DHL Supply Chain - 3M & MARS
11.2015 - 11.2022
  • Slotting Configuration/Inventory Utilization.
  • SQL/ Access/ Excel.
  • Manage Item configuration, stack height & maintenance.
  • RF and Standard/Zebra Printer maintenance
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Implementation of JDA NTV for Ecommerce
  • Diagnosed, troubleshot and resolved network and system problems.
  • LMS and Site Security Champion


Operations Supervisor

DHL Supply Chain - Campbell's
04.2012 - 11.2015
  • Daily reporting on bridging and consolidation opportunities.
  • Maintain operational integrity.
  • Managing productivity daily to meet customer expectations.
  • Consistent reporting to meet all KPI standards.
  • Motivated and trained employees to maximize team productivity.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Daily/Weekly Labor planning



Dispatcher

Verizon Communications Inc
02.2008 - 02.2012
  • Complete system code off/ complete technician work orders.
  • Integrate strategies for proper installations.
  • Distribute jobs to technicians to best suit the customer and to be efficient for company spending.
  • Override support for installation changes to meet customer availability.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed investigations to verify and resolve customer or shipper complaints.

Education

High School Diploma -

Charter Oak High School
Covina, CA

Accomplishments

  • Assisted in project support outside of my region.
  • Participated in User Acceptance Testing for project go-live.
  • Helped to increase operational efficiency through Red Prairie/JDA/Manhattan
  • Lead in a full Infrastructure upgrade


Timeline

Operations Manager

DHL Supply Chain - Mars Victorville
11.2022 - Current

Operations Systems Analyst

DHL Supply Chain - 3M & MARS
11.2015 - 11.2022

Operations Supervisor

DHL Supply Chain - Campbell's
04.2012 - 11.2015

Dispatcher

Verizon Communications Inc
02.2008 - 02.2012

High School Diploma -

Charter Oak High School

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ZACK FITZPATRICK