Zachery Hobden
New Westminster
Summary
A seasoned hospitality professional with over 7 years of experience in both premium and middle class hotels and resorts. Certified in both Revenue Management and Hospitality Business Acumen. I possess keen business senses and a proven track record of revenue growth. I thrive under pressure and take pride in bringing out the very best in my staff by understanding and customizing my leadership approach to their individual needs.
Overview
7
7
years of professional experience
Work History
General Manager
Atlific Hotel Management
02.2025 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Best Western Plus Chemainus Inn
03.2023 - 03.2025
- All personnel changes including interviewing, onboarding, termination, and promoting
- All revenue management including, prospecting for profitable group bookings.
- Guest escalations
- Service recovery
- Performance reviews
- Labour budgeting
- Liaising with Corporate
- Managing a team consisting of 5 unique departments. (Housekeeping, Front Desk, Maintenance, Pantry, Accounting)
- Overseeing logistics of major CapEx projects
Assistant General Manager
Accent Inns
09.2022 - 03.2023
- All personnel changes including interviewing, onboarding, termination, and promoting
- All revenue management including, prospecting for profitable group bookings.
- Guest escalations
- Service recovery
- Performance reviews
- Labour budgeting
- Liaising with Corporate
- Managing a team consisting of 3 unique departments. (Housekeeping, Front Desk, Maintenance)
Assistant General Manager
Best Western Cowichan Valley inn
08.2020 - 11.2022
- All personnel changes including interviewing, onboarding, termination, and promoting
- All revenue management including, prospecting for profitable group bookings.
- Guest escalations
- Service recovery
- Performance reviews
- Labour budgeting
- Liaising with Corporate
- Managing a team consisting of 4 unique departments. (Housekeeping, Continental Breakfast, Front Desk, Maintenance)
Front Desk Duty Manager
Niseko Alpine Developments
11.2019 - 03.2020
- Ensuring the smooth operations of the front desk
- Performance evaluations
- Guest escalations
- Service recovery
- Schedule creation
Night Audit / Security
Relais & Chateaux - Sonora Resort
04.2018 - 11.2019
- Balancing the books for all departments
- Security
- Emergency response
- Guest service
- Service recovery
- Report generation
- Security investigations
Education
CRME - Certified Revenue Management Executive
HSMAI
CHBA - Certified in Hospitality Business Acumen
HSMAI
Skills
- Leadership
- Team Management
- Client Retention
- Prospecting
- Revenue Management
- Labour Budgeting
- Service Recovery
- Microsoft Suite
- Time Management
- Crisis Management
Timeline
General Manager
Atlific Hotel Management
02.2025 - Current
General Manager
Best Western Plus Chemainus Inn
03.2023 - 03.2025
Assistant General Manager
Accent Inns
09.2022 - 03.2023
Assistant General Manager
Best Western Cowichan Valley inn
08.2020 - 11.2022
Front Desk Duty Manager
Niseko Alpine Developments
11.2019 - 03.2020
Night Audit / Security
Relais & Chateaux - Sonora Resort
04.2018 - 11.2019
CHBA - Certified in Hospitality Business Acumen
HSMAI
CRME - Certified Revenue Management Executive
HSMAI
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