Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Zachery Ward

Sales Position
Mitchell,ON
Every problem is a gift—without problems we would not grow.
Tony Robbins

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. In-depth understanding of sales strategy and merchandising techniques. Proficient in use of POS software.

Overview

8
8
years of professional experience
2
2
years of post-secondary education

Work History

Promotions Team Member

Canadian Tire
Stratford, ON
07.2022 - Current
  • Organized and stocked merchandise to keep necessary levels for sales demand.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Picked close to 100+ product sku(s)/per day

Auto Parts Counterperson

Canadian Tire
Stratford, ON
07.2017 - 07.2022
  • Maintained extensive understanding of common problems and methods for repair.
  • Ordered parts from various distributors to fulfill demands.
  • Stocked and managed stock of parts.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Maintained clean and neat parts counter and sales floor.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Successfully satisfied customers in finding correct auto parts with individual sales at annual output of $160k/year.
  • Oversaw team of 4 employees, during specific shift work.

Assembly Technician

Canadian Tire
Stratford, ON
06.2014 - 07.2017
  • Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
  • Created plans and communicated deadlines to complete projects on time.
  • Solved merchandising issues and adjusted sets to create and maintain inspiring presentations.
  • Assembled and disassembled promotional materials such as signs, banners and cardboard displays.
  • Arranged consistent shelves, bins and racks by following established planograms.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Utilized pallet truck to load, unload, transport and store goods.
  • Maintained professional working relationships with all departments of faculty.
  • Kept work areas organized, tidy and clean for maximum productivity

Education

Associate of Arts - Technical Theatre

Fanshawe College of Applied Arts And Technology, London, ON
09.2018 - 07.2020

Skills

    Active Listening

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Promotions Team Member - Canadian Tire
07.2022 - Current
Fanshawe College of Applied Arts And Technology - Associate of Arts, Technical Theatre
09.2018 - 07.2020
Auto Parts Counterperson - Canadian Tire
07.2017 - 07.2022
Assembly Technician - Canadian Tire
06.2014 - 07.2017

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Zachery WardSales Position