Dynamic professional with extensive experience as a Dual-Rate Surveillance Agent at Tribal Gaming Agency, skilled in CCTV system maintenance and workplace professionalism. Proven track record in training teams and enhancing operational compliance, ensuring safety and security in high-stakes environments. Proficient in gaming software and committed to maintaining high standards.
Utilized cameras and other equipment to monitor daily operations in the Casino.
Conducted extensive investigations utilizing gaming related software and retained video footage.
Oversaw the training of new Agents and daily activities of experienced Agents.
Ensured team members throughout the Casino complied with department specific policies as well as minimal internal control standards and regulations put forth by the National Indian Gaming Commission.
Generated necessary written reports regarding safety/security-related incidents involving Guests and Team Members; investigates thefts, injuries/illnesses, and property damage, etc.
Actively patrolled on a continual basis to provide overall asset protection of Casino property and Guest/Team Member safety.
Communicated effectively using a two-way radio to receive and provide information to other radio users, and coordinate action.
Identified potential safety hazards and reported them; mitigated and resolved safety hazards, or requested the appropriate individual/department for proper resolution.
Ensured safe transportation of Casino monies, gaming assets, and the safety of Team Members and Guests.
Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Workplace professionalism
Knowledge of surveillance equipment
CCTV system maintenance
Experienced with widely used software tools
Basic IT understanding
Hands-on hardware knowledge