Zachary M. Cassell
Calgary,Alberta
Summary
Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction.
Overview
17
17
years of professional experience
Work History
Bag Room Crew Chief
WestJet
Calgary, AB
03.2013 - 02.2020
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
- Manually lift baggage and oversee it all gets to aircraft on time.
Golf Course Attendant
City of Calgary – Parks and Recreation
Calgary
01.2009 - 06.2019
- Receive and organize course bookings to ensure that course schedule runs in an efficient manner
- Interact and communicate with customers to address customer needs in an efficient manner while working under time pressures.
Customer Service Representative
Sobeys Western Cellars
Calgary
01.2008
- Responsible for balancing daily sales after each business day
- Worked as part of a team in providing customer service.
Loader Operator
Volker Stevin Contracting Ltd.
Calgary
01.2006 - 01.2008
- Worked as part of a crew to install a variety of underground utilities up to sufficient City and Municipal standards
- Worked under tight project deadlines.
Customer Loader
Totem Building Supplies
01.2005 - 01.2006
- Efficiently interacted with customers to meet individual needs in filling contract orders
- Performed inventory control of products in shipping yard.
Greens Keeper
Foremost Golf Course
Foremost, AB
01.2003 - 01.2004
- Independently operated equipment to perform a variety of maintenance tasks under regular time constraints
- Communicated regularly with club members and management to address specific course concerns and projects.
Education
Diploma - Business Administration, Marketing
Southern Alberta Institute of Technology
04.2009
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Crew oversight
- Multitasking and Organization
- Heavy Lifting
References
Pat Mcdonald, Senior Attendant, Confederation Golf Course, 403-221-4507
Hobbies and Interests
- Played Junior Hockey for the Golden Rockets of the KIJHL (2002-2003)
- Worked as a certified Minor Hockey Referee (1998-2004)
- Avid Golfer and Recreational Hockey Player
Languages
English
Native or Bilingual
Timeline
Bag Room Crew Chief
WestJet
03.2013 - 02.2020
Golf Course Attendant
City of Calgary – Parks and Recreation
01.2009 - 06.2019
Customer Service Representative
Sobeys Western Cellars
01.2008
Loader Operator
Volker Stevin Contracting Ltd.
01.2006 - 01.2008
Customer Loader
Totem Building Supplies
01.2005 - 01.2006
Greens Keeper
Foremost Golf Course
01.2003 - 01.2004
Diploma - Business Administration, Marketing
Southern Alberta Institute of Technology